Add office photos
i
London Stock Exchange Group
Compare
All Filters
214 London Stock Exchange Group Jobs
MS Teams Telephony Support Lead
London Stock Exchange Group
posted 19d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Team Management and shift rota creation
- Provide timely and effective Level 1 and 2 support for MS Teams telephony and AV issues.
- Support meeting room and event space technology, ensuring high availability and performance.
- Act as the first point of escalation for voice and video issues.
- Maintain up-to-date knowledge of MS Teams features and best practices for telephony and AV support.
- Experience in supporting MS Teams Telephony solutions, and management of the platform.
- Experience of managing teams
- Knowledge of MS Teams
- Strong understanding of IT support processes and escalation procedures.
- Knowledge of administering and maintaining MS teams room conferencing devices, specifically Poly (HP) devices.
- Excellent problem-solving skills and the ability to work under pressure.
- Good communication and collaboration skills.
- Willingness to work flexible hours to provide 24x7 support.
- Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience.
- Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability.
- dentify, document, publish and uphold systems policies, strategies, standards, procedures, checklists, agreements, diagrams, inventory, etc
- Experience working with SIP communications, working with SIP providers, and troubleshooting such issues
- Knowledge of troubleshooting/administering SBC s
- MS teams call recording application experience
- Experience in creating IVR solutions
- Experience of administering O365
- Microsoft Certifications (O365, Teams, Teams Voice)
- Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- Can do attitude
- Customer focused
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Support Lead roles with real interview advice
What people at London Stock Exchange Group are saying
What London Stock Exchange Group employees are saying about work life
London Stock Exchange Group Benefits
View more benefits
Compare London Stock Exchange Group with
National Stock Exchange of India
Bombay Stock Exchange
Multi Commodity Exchange of India
HDFC Bank
ICICI Bank
State Bank of India
Reliance Industries
TCS
Infosys
Hindustan Unilever
Wells Fargo
HSBC Group
Cholamandalam Investment & Finance
SBI Cards & Payment Services
BNY
American Express
UBS
State Street Corporation
Motilal Oswal Financial Services
HDFC Sales
Similar Jobs for you
Senior Associate - Talent Acquisition Operations & Sourcing
3-8 Yrs
Bangalore / Bengaluru
Senior Associate - Sourcing & Talent Acquisition Operations
3-8 Yrs
Bangalore / Bengaluru
Senior Associate - Talent Acquisition Operations
3-6 Yrs
Bangalore / Bengaluru
