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12 ITILITE Jobs

Customer Support Specialist

3-5 years

Bangalore / Bengaluru

Customer Support Specialist

ITILITE

posted 24d ago

Job Role Insights

Flexible timing

Job Description

Provide high quality support to users through calls, chats, and emails.
Maintain short turnaround time in resolving user queries, and high adherence to SLAs.
Troubleshoot user queries using Product Knowledge, and Analytical skills
Guide users on navigating the platform; Create Product help videos and user guides for self-serve onboarding and troubleshooting
Collaborate with Product, Technology and Account Management teams to understand and resolve user issues
Analyze recurring user queries & issues to formulate suggestions for Product & Technology team to work on.
Uphold a professional and empathetic approach in all user interactions, building trust and user satisfaction.

knowledge of reimbursement policies and approvals, and reimbursement accounting process is a plus.


Employment Type: Full Time, Permanent

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What people at ITILITE are saying

What ITILITE employees are saying about work life

based on 87 employees
67%
59%
72%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

ITILITE Benefits

Cafeteria
Soft Skill Training
Health Insurance
Job Training
Work From Home
Team Outings +6 more
View more benefits

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ITILITE Bangalore / Bengaluru Office Location

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Bengaluru Office
Headquarter
ITILITE Technologies Pvt. Ltd. First Floor, Aradhana Arcade, 1961, New Thippasandra Main Rd, HAL 3rd Stage, New Tippasandra Bengaluru
560075

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