Add office photos
Premium Employer
i
This company page is being actively managed by
Hexaware Technologies Team. If you also belong to the team, you
can get access from
here
Hexaware Technologies
Compare
All Filters
1 Hexaware Technologies Itil Process Manager Job
ECS ITIL Process Manager
7-10 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
ECS ITIL Process Manager
Hexaware Technologies
posted 10hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Experienced in implementation of ITOM solution using industry best practices
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt, Availability Mgmt and Orchestration use cases
Maintain CMDB with accurate information about the IT environment
Analyze availability requirements and targets based on business needs and service level agreements (SLAs)
Generate and maintain detailed reports on service availability, including metrics and key performance indicators (KPIs)
Third party software integrations with ServiceNow
Experience in multiple ServiceNow implementations
Experience in ServiceNow Performance Analytics module
Monitor health, usage and compliance of ServiceNow systems
Good to have Experience
Excellent collaboration skills including analysis, brainstorming, communication, teamwork
Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc
)
)
Knowledge of LDAP/Active Directory/SSO
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
Familiar with JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP, HTML and Jelly script
Awareness of modern cloud computing principles for discovery of cloud-based platforms that include SaaS, PaaS
Experience with discovery technologies (ADDM, TADDM, UD, etc
)
)
Academic and Professional Experience
Professional
7+ years of experience in IT Service Management, predominantly in IT Operations Management
5+ years of experience with ServiceNow tool required
Academics
Certification as ServiceNow System certified administration
CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt
ITIL Foundations certification is preferred
Bachelor s degree or equivalent combination of education and experience
Employment Type: Full Time, Permanent
Read full job descriptionHexaware Technologies Interview Questions & Tips
Prepare for Hexaware Technologies roles with real interview advice
People are getting interviews at Hexaware Technologies through
People are getting interviews through
(based on 455 Hexaware Technologies interviews)
Job Portal
Campus Placement
Walkin
Referral
Company Website
Recruitment Consultant
37%
24%
11%
8%
6%
2%
12% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Itil Process Manager at Hexaware Technologies are saying
Rating based on 2 Itil Process Manager
reviews
Anonymous · Operations
in Pune
Likes
Apart from goc project company is good
Dislikes
Goc project is worst . The project management thinks that they are running the company. No work culture in this project. Abusive words used by management. Apart from this project company is good
Read 2 reviewsItil Process Manager salary at Hexaware Technologies
reported by
4
employees
with 2-7
years exp.
₹4
L/yr - ₹16.6
L/yr
7%
less
than the average Itil Process Manager Salary in India
View more details
What Hexaware Technologies employees are saying about work life
based on 5.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Hexaware Technologies Benefits
Submitted by Company
Group Mediclaim Insurance Skill Upgradation Paid time off Rewards and Recognition
Submitted by Employees
View more benefits 
Compare Hexaware Technologies with
Cognizant
Compare
TCS
Compare
Infosys
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
LTIMindtree
Compare
Mphasis
Compare
KPIT Technologies
Compare
Persistent Systems
Compare
DXC Technology
Compare
NTT Data Information Processing Services
Compare
Sutherland Global Services
Compare
eClerx
Compare
Coforge
Compare
Virtusa Consulting Services
Compare
L&T Technology Services
Compare
CGI Group
Compare
Cyient
Compare
GlobalLogic
Compare
Similar Jobs for you
Hexaware Technologies Chennai Office Locations
Chennai Office
Hexaware Technologies, H5, Sipcot IT Park, Navallur Post, Kancheepuram District
Chennai
Tamil Nadu 603103
Tamil Nadu 603103
Chennai Office
Hexaware Solutions Pvt. Ltd, T Nagar
Chennai
Tamil Nadu 600006
Tamil Nadu 600006
Share an Interview