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3.6

based on 5.6k Reviews

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278 Hexaware Technologies Jobs

ECS ITIL Process Manager

7-10 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

ECS ITIL Process Manager

Hexaware Technologies

posted 17d ago

Job Role Insights

Flexible timing

Job Description

Experienced in implementation of ITOM solution using industry best practices
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt, Availability Mgmt and Orchestration use cases

Maintain CMDB with accurate information about the IT environment
Analyze availability requirements and targets based on business needs and service level agreements (SLAs)

Generate and maintain detailed reports on service availability, including metrics and key performance indicators (KPIs)
Third party software integrations with ServiceNow
Experience in multiple ServiceNow implementations
Experience in ServiceNow Performance Analytics module
Monitor health, usage and compliance of ServiceNow systems

Good to have Experience
Excellent collaboration skills including analysis, brainstorming, communication, teamwork

Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc

)
Knowledge of LDAP/Active Directory/SSO

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features

Familiar with JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP, HTML and Jelly script
Awareness of modern cloud computing principles for discovery of cloud-based platforms that include SaaS, PaaS
Experience with discovery technologies (ADDM, TADDM, UD, etc

)
Academic and Professional Experience
Professional
7+ years of experience in IT Service Management, predominantly in IT Operations Management
5+ years of experience with ServiceNow tool required
Academics
Certification as ServiceNow System certified administration
CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt
ITIL Foundations certification is preferred

Bachelor s degree or equivalent combination of education and experience


Employment Type: Full Time, Permanent

Read full job description

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What people at Hexaware Technologies are saying

5.0
 Rating based on 2 Itil Process Manager reviews

Likes

Apart from goc project company is good

  • Salary - Excellent
    +3 more
Dislikes

Goc project is worst . The project management thinks that they are running the company. No work culture in this project. Abusive words used by management. Apart from this project company is good

  • Promotions - Bad
Read 2 Itil Process Manager reviews

Itil Process Manager salary at Hexaware Technologies

reported by 4 employees with 2-7 years exp.
₹4 L/yr - ₹16.6 L/yr
7% less than the average Itil Process Manager Salary in India
View more details

What Hexaware Technologies employees are saying about work life

based on 5.6k employees
64%
73%
66%
71%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Hexaware Technologies Benefits

Submitted by Company
Group Mediclaim Insurance
Skill Upgradation
Paid time off
Rewards and Recognition
Submitted by Employees
Cafeteria
Work From Home
Job Training
Soft Skill Training
Health Insurance
Free Transport +6 more
View more benefits

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Hexaware Technologies Chennai Office Locations

View all
Chennai Office
Hexaware Technologies, H5, Sipcot IT Park, Navallur Post, Kancheepuram District Chennai
Tamil Nadu 603103
Chennai Office
Hexaware Solutions Pvt. Ltd, T Nagar Chennai
Tamil Nadu 600006

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