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Salesforce Business Analyst
ITC Infotech
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
What You\ll Do:
- Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
- Lead ongoing reviews of business processes and develop optimization strategies.
- Conduct meetings and presentations to share ideas and findings.
- soliciting, gathering, and analyzing user input and requirements. Creating wireframe documents with information architecture, documenting user stories and creating to-be process flow diagrams. Manage User Stories, Success Criteria.
- Involved in Requirement Gathering, Design, Development Auditing, QA, SIT, UAT, User Training and Post Deployment activities
- Effectively communicate your insights and plans to cross-functional team members and management.
- Gather critical information from meetings with various stakeholders and producing useful reports.
- Work closely with clients, technicians, and managerial staff.
- Ensure solutions meet business needs and requirements.
- Mapping Salesforce objects/fields with external systems
- Basic Javascript coding for mapping/validation
- Facilitate testing of new Salesforce functionality roll-outs
- Serve as a liaison between stakeholders and users.
- A bachelor s degree in business or related field or an MBA.
- A minimum of 7+ years of experience in business analysis
- Strong presentation, communication (written and verbal) skills, and interpersonal skills
- Authoring requirements, definition, and related documentation
- Experience using Salesforce CRM to develop client or business solutions
- Hands on experience configuring Salesforce including workflows, validation rules, and security controls.
- Hands-on with tools over Jira/Confluence for Requirement Management and Tracking
- Proven ability leveraging analytical and problem-solving skills in a fast paced environment
- Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
- Ability to juggle and prioritize multiple tasks within a collaborative team environment
- Drive and desire to learn and grow both technical and functional skill sets
- Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
- Exceptional analytical and conceptual thinking skills.
- Excellent planning, organizational, and time management skills.
- Experience leveraging and configuring AppExchange products to develop a solution
- Experience collaborating with business stakeholders
- Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)
- Good Javascript knowledge
- Understanding of Salesforce data model and security model
- Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Community)
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Salesforce Business Analyst roles with real interview advice
What people at ITC Infotech are saying
Salesforce Business Analyst salary at ITC Infotech
reported by
2
employees
with 2-8
years exp.
₹9.8
L/yr - ₹12.5
L/yr
9%
less
than the average Salesforce Business Analyst Salary in India
View more details
What ITC Infotech employees are saying about work life
based on 3.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
ITC Infotech Benefits
Submitted by Company
Medical insurance of self and family Free health checks Transportation facilities Employee referral program
Submitted by Employees
View more benefits 
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ITC Infotech Bangalore / Bengaluru Office Location
Bengaluru/Bangalore, Karnataka Office
Headquarter
No.18, Banaswadi Main Road, Maruthiseva Nagar, Bengaluru, India
Bengaluru/Bangalore, Karnataka
560005
560005
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