ITC Infotech - Head - Artificial Intelligence - Center Of Excellence (15-20 yrs)

Location: Bangalore / Kolkata.

Mode of Working: Office.

Company: ITC Infotech.

Position Overview:

We are seeking AI CoE head specializing in GenAI who combines deep technical expertise with hands-on experience in executing data science and GenAI projects.

This role involves guiding Go-To-Market (GTM) strategies, capability building, effectively communicating GenAI capabilities with the customers, and leveraging past hands-on experience to ensure robust solution design and delivery.

The ideal candidate will act as the primary point of contact for GenAI requirements, demonstrate strong leadership skills, and have a strategic mindset to address complex business challenges across various industries.

Key Responsibilities:

- Collaborate with internal GenAI leads for strategic direction and document & present company's GenAI capabilities to external customers C-suite (CEO/CIO/CTO/COO/senior executives and managers).

- Guide and influence GTM strategies by identifying, prioritizing, and detailing use cases for GenAI; manage all associated pre-sales GenAI activities.

- Serve as the main representative for the GenAI team in both internal and external stakeholders.

- Develop and deliver technical presentations and demonstrations tailored to client needs, showcasing GenAI solutions and capabilities.

- Build and maintain strong customer relationships and communication channels to support business development within the GenAI domain.

- Create business materials highlighting the latest developments in GenAI to demonstrate its potential in enterprise contexts.

- Collaborate with GenAI Solution Architects and team to solve business challenges using data and propose innovative solutions.

- Collaborate with various other service line leaders, sales and teams to build AI based solutions that are relevant to customers.

- Leverage experience in data science, machine learning, and analytics to lead or engage in hands-on GenAI projects, ensuring strategic problem-solving.

- Recommend integration strategies and infrastructure requirements for implementing comprehensive GenAI solutions using cloud best practices.

- Understand and prospect complex business problems in industries such as CPG, Retail, Healthcare, and BFSI.

- Travel as needed for client meetings, conferences, and related events.

Skills & Qualifications:

- 15+ years of experience with AI and GenAI technologies, including managing end-to-end AI model lifecycles, retraining strategies, and performance optimization.

- Demonstrated expertise in GenAI applications, chatbots, information retrieval systems, and enterprise search applications.

- Strong understanding of Large Language Models (LLMs), prompt engineering, RAG techniques, and frameworks like LangChain and Cognitive Search.

- Programming skills, particularly in Python, with experience deploying AI applications on cloud platforms using MLOps concepts.

- Strong teamwork, communication, and presentation skills, coupled with excellent leadership and time management capabilities.

- Experience in pre-sales and customer relationship management within AI and GenAI domains.

- Ability to think strategically and analytically, supported by customer, industry, and market research.

- Proven track record of working on information retrieval solutions driven by natural language queries and integrating with cloud GenAI tools.

- Expertise in cloud AI services providers like Azure and AWS.

- Eagerness to learn and apply emerging trends in business research, data science, and AI.

- A passion for developing innovative GenAI solutions across diverse industries.