Research Analyst - Market Research Firm (7-8 yrs)

US Shift

Job Purpose:

- The Research Analyst serves as the human layer between the company's AI and customers, executing tasks through the platform such as drafting surveys, reviewing analysis plans, generating toplines, and producing custom reports. You'll also document AI changes and collaborate with Research Managers for client communication.

Key Performance Indicators:

- Research CSAT Score - Success is measured on quantitative and qualitative customer feedback on the quality of their research projects with research support - ultimately laddering up to customer retention and growth.

- Research Operation success.

- 90% of Analysis Plans reviewed within 1 business day of being generated.

- Toplines delivered within 2-3 days of survey being fielded.

- Deck Reports delivered within agreed timelines days.

- AI Performance - The research team is responsible for ensuring the production of a consistent volume of high-quality research assets to meet our AI training needs.

- Success is measured on specific benchmarks for ensuring the output of our AI features are highly accurate, insightful for our customers, and always improving.

Role and Responsibilities:

- Design quant/qual surveys and provide programming instructions.

- Review AI-generated Analysis Plans and toplines for accuracy.

- Assist in producing deep dive reports.

- Contribute to platform development based on customer needs.

- Document AI modifications to improve tools.

Required Skills & Experience:

- An MBA is a must.

- 7 years of market research experience (agency background preferred).

- Experience with drafting surveys, analysis plans, and producing insights reports.

- Ability to manage multiple research projects and clients simultaneously.