IT Project Manager

This is a remote position.

Work Timings : EMEA and US Shift.

Work Experience : 5+ years.

Spektra Systems is seeking an IT Project Manager who possesses a passion for people and for emerging technologies.

You are responsible as the captain of the ship.

You are a confident, skilled client consultant, adept at listening to client challenges and recommending solutions as well as an effective partner working with the internal team.

You will participate in planning projects, cost estimation, people planning, customer satisfaction and customer handling.

You will be dealing with customers based out of North America and will be responsible for service delivery from India delivery centre.

You will be responsible for coaching and motivating a team of engineers to deliver exceptional customer experience.

You will be owning projects delivery and daily operations related to technologies including Cloud Infrastructure, Data Centre Infrastructure, End User support and service desk.

Responsibilities : .

? Accountable for the business unit service delivery.

? Responsible for Project Planning, execution, monitoring, closing, project governance, Customer Satisfaction, and overall Project delivery.

? Completes projects by coordinating resources, stakeholders (internal and external) and timetables with respective stakeholders.

? Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

? Handle team management, availability, roster management, productivity enhancement.

? Lead a team of 10+ engineers and maintain the delivery cycle.

? Maintains quality service by establishing and enforcing organization standards.

? Initiate process improvements, identify needs for standardization, simplification, and automation.

? Always ensures process documentation & compliance.

? Performance appraisals to the leads and team members, set goals and career path.

? Ensure team is happy and have good work life balance (for self and team).

Desired Profile : .

? 5 + years of experience in managing a team of engineers, consultants, and technicians.

? Should have fundamental technical skills around Cloud, IT Infrastructure, and end user support practices in general.

? Experience in providing outsourced managed services.

? Experience in dealing with customers based out of North America.

? Must have exceptional soft skills around Verbal and Written communication Comprehension Time management.

? Must have experience in coaching engineers to success.

? Prior experience in managing Cloud Infrastructure projects & a team of 3-4 people preferred.

Show more Show less