Functional Manager - Information Technology (10-12 yrs)

About Illumina :

Illumina is a leading developer, manufacturer, and marketer of life science tools and integrated systems dedicated to making genomics useful for all.

Illumina's integrated Indian global hub in Bengaluru, Illumina India Biotechnology Private Limited, is focused on technology activities that will help usher in the next wave of innovation in healthcare and medical research.

If you're eager to work on challenging projects that uses cutting-edge technology to transform the future of healthcare, this is your chance to join a truly remarkable team.

We are seeking a highly skilled and experienced Functional Manager to lead Business Systems Analysts & Quality Systems Analysts along with taking on responsibilities of a Staff Business Systems Analyst to be a part of our Digital Experience team within the commercial organization.

The ideal candidate will possess strong leadership abilities, Functional & appropriate technical expertise, and a keen understanding of the regulatory landscape.

This role reports into the Global Information Services (GIS) team and works closely with digital marketing, technical development, and cross-functional commercial platform teams such as SAP & SFDC to deliver solutions.

As a Staff Business Systems Analyst, you enable the delivery of eCommerce technology solutions, executing on operational plans as well as designing and implementing technology enhancements with a keen focus on customer experience.

This position demands an individual with strong technical and communication skills who can contribute in a team environment and present well prepared, stakeholder-focused written communication.

Day to day work involves collaborating with onsite Solution design team, Product owners, Subject Matter Experts (SMEs), project stakeholders and scrum team of developers, SQA and business analysts.

You own the delivery of business requirements from elicitation, requirements definition, risk assessment, test planning, functional test verification to implementation.

You possess a strong foundational knowledge of digital technologies, enterprise architecture and can lead requirements elicitation, solution evaluation and stakeholder engagement.

You are recognized by colleagues as someone who can get things done and enable leadership to make strong, data driven and strategic decisions.

Position Summary :

- Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms.

- Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management.

- Provides direction for the effort required to protect the company's data, tools and information systems.

- Ensures infrastructure architecture standards maximize efficiency and support platform compatibility.

- Usually requires subject matter knowledge of user group for practical application of system characteristics.

- Coordinates delivery of services to user groups and ensures IT service is uninterrupted.

- Typically focused on internal IT service delivery for employees, but may have an external client focus if involved with company-hosted, web-enabled, or outsourced solutions delivery.

- Changes to individual responsibilities may occur due to business needs and other related duties may be assigned.

Scope of Responsibilities :

Receives objective-based assignments :

- Determines resources needed to meet goals and deliver tactical results and provides guidance to subordinates within the latitude of established company policies.

- Recommends changes to policies and establishes procedures that affect immediate organization(s).

- Works on assignments of diverse scope where problem solving requires the analysis of data and a variety of relevant factors.

- Erroneous decisions may cause delay in accomplishing short-term and/or annual goals.

- Frequently interacts with subordinate supervisors, customers, and/or functional peer group professionals.

-Leads cooperative efforts with stakeholders outside own area of expertise.

- Interactions require effective communication and presentation of results/recommendations.

- Manages the coordination of activities for a discipline or department.

- Guides team and is responsible for results, including budgets, methods, and staffing.

- Oversees professionals and may be responsible for subordinate supervisors.

- In some instances, may be responsible for a functional area and not have any subordinate employees.

Experience / Education :

- Typically requires a Bachelor's degree and a minimum of 8 years of related experience, with 1-3 years of Management experience.

Qualifications :

Education :

- Bachelor's degree in computer science, management information systems or information science, or a related field.

- Advanced degree preferred.

Experience :

- At least 10+ years proven track record as a business systems analyst or business analyst with solid experience in requirements elicitation process through interviews, brainstorming, focus group, and prototyping; expertise in writing software requirements, process modeling, and data mapping.

Technical Skills :

- Proficiency with various software applications, including but not limited to: MS Office, MS Visio, Confluence, Jira, ValGenesis, Splunk, ServiceNow.

- Experience working in an Agile environment is preferred.

- Experience with eCommerce applications, SalesForce, SAP ECC, SAP HANA, B2B marketplaces is a plus.

- Proficiency in writing database queries and experience with reporting packages, databases (SQL Server, postgreSQL).

- Technical expertise in eCommerce platform implementation, business to business connections and integrations.

- Leadership : Proven track record of leading teams, managing projects, and driving strategic initiatives.

- Communication : Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.

- Problem-Solving : Strong analytical and problem-solving abilities, with a focus on delivering practical solutions.

- Regulatory Knowledge : Familiarity with industry regulations and standards related to clinical, quality, medical, and regulatory affairs.

- Time Zone Flexibility : Ability to work overlap with US-based time zones to facilitate effective communication and collaboration with global teams.

Responsibilities :

- Manage the Business Systems and Quality Systems Analysts Day to day tasks and report daily statuses.

- Leads and documents business and functional requirements definition sessions with business and technical stakeholders to better understand functional, data, user interface and non-functional requirements.

- Facilitate and document As-Is/To-Be process flows, identify risk, assumptions and dependencies of business processes.

- Manage stakeholder engagement by maintaining active and consistent communication regarding feature enhancements, requirements confirmation and approval decisions.

- Apply business analysis methodologies, information systems and operational control concepts in broad technology settings.

- Use effective communication and presentation skills to communicate concepts, gain buy-in, facilitate conflict resolution and recommended solutions.

- Demonstrate strong knowledge of technology developments within domain and industry.

- Collaborate across functional, organizational, and regional boundaries.

- Organize activities and manage time efficiently to adhere to commitments and changing priorities with minimal supervision from the manager.

- Support business and technical teams by troubleshooting and resolving development and production defects.

- Work with team members to identify process or system improvements.

- Lead by example and help coach and mentor your peers and junior systems analyst on the team.