Property Manager

1. Housekeeping Management:

• Oversee the daily operations of the housekeeping department to ensure high standards of cleanliness, hygiene, and presentation throughout the hotel or facility.
• Develop and implement cleaning schedules for public areas, guest rooms, and back-of-house areas.
• Supervise housekeeping staff to ensure tasks are performed efficiently and in accordance with hotel standards.
• Ensure that all guest rooms are cleaned and maintained according to standard operating procedures (SOPs) and in a timely manner.
• Monitor the inventory of cleaning supplies and linens, ensuring proper stock levels are maintained, and that purchases are within budget.
• Develop training programs and conduct regular briefings for housekeeping staff to ensure the quality of service and safety standards are adhered to.
• Implement and enforce housekeeping policies and procedures to ensure compliance with health, safety, and environmental standards.

2. Technical knowledge:

• Successfully executed projects and maintenance related to utilities, including air
• compressors, chillers, HVAC systems, ETP, STP, WTP, evaporative units, goods lifts,
• boilers, and solar PV modules. Additionally, led the successful execution of green
• building projects, such as PEB structures, civil projects, fire-fighting systems

3. Front Office Management:

• Monitor front desk staff performance, ensuring they adhere to hotel policies, procedures, and customer service standards.
• Handle guest complaints, requests, and special requirements in a prompt, professional, and courteous manner.
• Collaborate with the reservations team to ensure room availability, proper booking procedures, and accurate communication with guests.
• Manage room allocations, ensuring rooms are prepared and ready according to guest specifications.
• Maintain and update front office manuals, training materials, and guest service standards.
• Ensure that front office operations align with revenue management strategies, including up-selling, occupancy optimization, and rate management.

4. Staff Management & Development:

• Hire, train, and supervise all front office and housekeeping staff, including department heads, supervisors, and operational staff.
• Develop team members through on-the-job coaching, performance appraisals, and training programs, ensuring career growth and skill enhancement.
• Conduct regular team meetings and performance reviews, providing constructive feedback and recognition.
• Create a positive, inclusive work culture that fosters teamwork and collaboration across departments.

5. Budget & Cost Control:

• Develop and manage the annual housekeeping and front office budgets, ensuring proper allocation of resources.
• Monitor and control operational costs to meet or exceed departmental budget goals.
• Ensure efficient use of materials, minimizing waste, and optimizing the use of manpower to maintain cost-effectiveness.

6. Collaboration & Communication:

• Work closely with other department heads (e.g., F&B, Maintenance, Sales & Marketing) to ensure smooth operations and high-quality service delivery.
• Communicate effectively with all departments to ensure operational coordination and guest satisfaction.
• Assist with crisis management or emergency situations in both the front office and housekeeping areas, ensuring quick response and resolution.

7. Compliance & Health & Safety:

• Ensure compliance with local regulations, fire safety laws, health and safety policies, and environmental sustainability practices.
• Regularly inspect guest rooms, public spaces, and back-of-house areas for safety, cleanliness, and adherence to safety standards.
• Ensure all staff are properly trained in emergency procedures and safety protocols.

Preferred candidate profile

• Education: Bachelors degree or equivalent in Hospitality Management, IHM/BHM
• Experience: At least 6-12 years of experience in hospitality management, with a minimum of 2-3 years in a leadership role overseeing both front office and housekeeping operations.
• Skills:
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and customer service skills.
• In-depth knowledge of housekeeping and front office operations, standards, and best practices.
• Budgeting and cost control experience.
• Ability to handle stressful situations and resolve guest complaints professionally.
• Familiarity with hotel property management systems (PMS) and housekeeping software.
• Problem-solving and conflict resolution abilities.

Personal Attributes:

• Strong organizational skills and attention to detail.
• A customer-centric attitude with a passion for hospitality.
• Proactive and solution-oriented.
• Ability to lead by example, motivating and inspiring the team.
• Flexibility and adaptability in a dynamic work environment.
• Positive and energetic with a hands-on management style.

Working Conditions:

• Full-time position, with flexible working hours (including evenings, weekends, and holidays as required).
• Work is performed in both guest-facing areas and back-of-house facilities.

Role: Head - OperationsIndustry Type: Facility Management ServicesDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: OperationsEducationUG: BHM in Any Specialization, BHMCT in Hotel Management, Diploma in Any Specialization, B.A in Any SpecializationDoctorate: MPHIL in Any SpecializationKey SkillsSkills highlighted with are preferred keyskillsHotel ManagementFront Office ManagementHousekeeping ManagementHousekeepingHospitality ManagementGuest House ManagementHotelFacility Management