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iQor Global Services
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19 iQor Global Services Jobs
Senior Agent
iQor
·
2-7 years
₹ 3.1 - 5.04L/yr (AmbitionBox estimate)
Noida
1 vacancy
Senior Agent
iQor Global Services
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Answer inbound calls and greet customers with energy and enthusiasm.
- Place outbound calls and communicate with energy and enthusiasm to customers.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our clients products and services.
- At least 2 years of customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.
- Must have the ability to work independently and a in team environment.
- Experience in a production environment.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Physical attendance is key to success and necessary to meet objectives.
- You have the flexibility to work any shift, including nights and especially weekends.
- Experience in a production environment.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Physical attendance is key to success and necessary to meet objectives.
- You have the flexibility to work any shift, including nights and especially weekends
Employment Type: Full Time, Permanent
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What people at iQor Global Services are saying
Rating based on 68 Senior Agent
reviews
Anonymous · Customer Success, Service & Operations
in Noida
Cheapest company ever no female safety people are abusive unprofessional and will make.you cry for salary if not trusting this comment then sure try yourself know it you will get your life's worst experience. I am commenting here not to express my anger for what had happened with me but to make sure no other should fall for this company
Worst company ever
- Salary - Bad
Senior Agent salary at iQor Global Services
What iQor Global Services employees are saying about work life
iQor Global Services Benefits
Health Insurance Job Training 
Cafeteria Soft Skill Training 
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