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19 iQor Global Services Jobs

Director Operations

8-12 years

₹ 15 - 25L/yr

Noida

1 vacancy

Director Operations

iQor Global Services

posted 2d ago

Job Role Insights

Flexible timing

Job Description

Job Summary:

Manages customers under operations vertical in a manner that reduces operating costs, increases revenues and ensures customer expectations are exceeded.

Responsibilities:

  • Pursues additional business opportunities to expand the business and to increase customer satisfaction. Completes long-range planning to support overall goals of the Company.
  • Responsible for the discipline and morale of the programs under the vertical.
  • Supports the Company and the goals of the VP, Operations.
  • Coordinates with Company senior staff, peers and senior staff via email, phone, fax and in person.
  • Directly and indirectly leads business unit teams to meet exceed customer expectations and meet Company financial goals.
  • Creates and reviews forecasting of revenue and capital expenditures, in a manner which reduces operational costs, increases revenue, exceeds customer expectations, grows current business and obtains new business.
  • Effectively uses all company IT systems to complete tasks
  • Manages, Reviews and Reports on P&L expectations and actual results.
  • Works between customer and Company to ensure accurate and timely invoicing is completed and timely collection of accounts payables.
  • Leads daily, weekly, monthly and quarterly customer meetings and ensures customer first approach is taken.
  • Leads staff and management, ensuring all groups work together, trends are monitored and quality is kept to a high standard.
  • Ensures the good of the Company is kept in mind in all management decisions.
  • Leads team and customer in Lean though and principles to eliminate process waste and improve process quality
  • Provides familiarization and follow-up with Company senior staff, current customers and prospective customers with a view towards winning new business for the Company.
  • Reviews all pricing associated with current and prospective customers.
  • Performs other duties as assigned.

Skills Requirements:

  • 8 or more years work-related experience with a high volume electronic manufacturing-services company or call center company.
  • Extensive experience working directly with customer and developing the customer relationship.
  • Experience with personnel management and development.
  • Experience with financial analysis.
  • Strong technical background.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time.



Employment Type: Full Time, Permanent

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What people at iQor Global Services are saying

Director of Operations salary at iQor Global Services

reported by 5 employees with 7-24 years exp.
₹36.8 L/yr - ₹44 L/yr
At par with the average Director of Operations Salary in India
View more details

What iQor Global Services employees are saying about work life

based on 873 employees
57%
42%
57%
70%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

iQor Global Services Benefits

Submitted by Company
Health Insurance
Job Training
Cafeteria
Soft Skill Training
Submitted by Employees
Job Training
Soft Skill Training
Health Insurance
Free Food
Free Transport
Cafeteria +6 more
View more benefits

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iQor Global Services Noida Office Location

View all
Noida Office
iQor India Pvt. Ltd., A-154A, Sector 63 Noida
Uttar Pradesh 201301

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