Travel & Expense Supervisor

POSITION SUMMARY:

Supervise T&E Analysts in Concur, CMG and Vantage expense processing and credit card administration. Serve as contact for agency, vendor and interdepartmental issues. Assist in developing processes to meet our service level agreements with the agencies and in conformance with standard auditing practices.

ESSENTIAL FUNCTIONS:

Supervise the personnel and daily functions related to Concur, CMG and Vantage expense processing and credit card administration. Resolve employee issues that may arise
Back-up on expense processing in all systems when needed
Assist in developing policies and procedures related to department functions. Implement and communicate enhancements required.
Ensure expense reports are audited in compliance with SP&P and obtain resolutions to any issues
Troubleshoot interface issues between Concur and the financial systems.
Assist in new agency/plant conversions and help ensure staffing and system requirements are met
Monitor and respond to issues from agencies and STC Concur team including escalated issues from Remedy and group e-mail
Oversee Concur Business Objects access and set-up
Review and report on potential agency duplicate expenses using internal audit software
Regular and reliable attendance required

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

Graduate
5 + years of experience with a minimum of two year Concur experience preferred
Must have at least 2 years of Customer Service experience in a corporate environment
Demonstrated leadership skills and resource development skills
Ability to effectively delegate responsibility and supervise the activities of others
Ability to maintain a positive, team-oriented environment while achieving high levels of performance with a strong customer focus
Ability to interface well with other internal departments and outside customers
Proficiency in MS Excel is preferred
Excellent written and verbal communication skills
Strong organizational and analytical/problem solving skills
Previous supervisory experience preferred

SHIFT SCHEDULE :

7.30 p.m. to 4.30 a.m.