AfterSales Manager

Role & responsibilities

1.} As the Aftersales Manager, he will be responsible for delivering a great customer experience by implementing and managing robust processes.

2.} The person should have the skills and experience to manage a large team. Maintain and improve the Customer Satisfaction Index (CSI).

3.} Overall objective as Aftersales Manager will be to develop service centres at dealers end and make that fully functional. All service in that zone should be done by Dealer as per company guidelines.

4.} Maximise aftersales profitability through the sale of labour and parts

5.} Managing productivity and efficiency levels of the service centres.

6.} Sales of added value products, such as service plans and extended warranties, all of which are key to the departments financial success.

7.} To manage the training and development program for the team to meet the Brand requirements.

8.} Reviewing claims status with Warranty Controller daily.

9.} Maintain close working relationships with Dealers by attending meetings, ensuring dealer standards are met and systems and procedures are complied with, whenever commercially viable.

Preferred candidate profile

1.} At least 10-15 years experience in a similar role running a franchise

automotive Aftersales workshop.

2.} Strong leadership skills, particularly the ability to lead by example.

3.} Motivate team to deliver exceptional levels of customer satisfaction.

4.} Keen eye for details, able to review data and refine processes.

5.} Excellent communication skills in English. Working knowledge of Arabic is an added advantage.

6.} A track record of delivering turnover and net profit growth

7.} Must have good technical skills and management of personnel and material resources

8.} Proficiency in Computer and Automotive software.

9.} Candidate should be from an engineering background with the above relevant experience.

Perks and benefits

1.} Medical Insurance