Hiring | Customer Success Manager (Female) | Noida Sector 136

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for assigned clients, addressing inquiries, concerns, and feedback in a timely and professional manner.
• Build and nurture strong relationships with clients, understanding their real estate goals, preferences, and challenges.
• Provide ongoing support throughout the entire real estate journey, including buying, selling, leasing, or investing.

Customer Success Strategy

• Onboard new clients by educating them about the company's services, tools, and processes.
• Proactively identify opportunities to enhance the client experience by providing tailored recommendations and solutions.
• Monitor client satisfaction and implement strategies to improve retention and loyalty.

Market Expertise and Guidance

• Stay updated on market trends, property values, and relevant regulations to provide clients with accurate and actionable advice.
• Collaborate with real estate agents, brokers, and other stakeholders to ensure clients receive comprehensive support.
• Present data-driven insights, including market analysis and pricing strategies, to help clients make informed decisions.

Issue Resolution and Escalation

• Address and resolve client issues promptly, ensuring their concerns are handled effectively.
• Act as a liaison between clients and internal teams to ensure smooth communication and problem resolution.
• Escalate complex issues to senior management as needed, while maintaining transparency with clients.

Performance Metrics and Reporting

• Track and analyze client success metrics, such as satisfaction scores, retention rates, and engagement levels.
• Prepare and present regular reports on client outcomes, challenges, and opportunities for improvement.
• Collaborate with the sales and marketing teams to align client success initiatives with overall business goals.

Qualifications and Skills

Required:

• Bachelors degree in Business, Real Estate, Marketing, or a related field.
• Proven experience in customer success, account management, or client relations, preferably in the real estate industry.
• Strong interpersonal and communication skills, with the ability to build trust and rapport with clients.
• Knowledge of real estate processes, market dynamics, and industry regulations.
• Problem-solving and critical-thinking skills, with a client-first mindset.
• Proficiency in CRM tools and other relevant technology platforms.