3 IntouchCX Data Analyst Jobs

About the Job

Join us in transforming the perception of customer service!

We are seeking a dedicated Data Analyst to analyze and report on operational data, enhancing program performance visibility. This role is vital in contributing to various projects and performing ad-hoc analyses, providing timely insights that support strategic decision-making. If you are passionate about data and eager to make a significant impact, we invite you to apply!

As Data Analyst, You Will…

• Collect and organize large sets of data from various sources
  
• Analyze and interpret data using statistical methods and software
  
• Identify patterns and trends in data to inform business decisions
  
• Develop and maintain databases and data systems to ensure accuracy and efficiency
  
• Create reports and visualizations to communicate findings and insights to stakeholders
  
• Collaborate with cross-functional teams to drive data-driven decision making
  
• Continuously monitor and evaluate data to identify areas for improvement or optimization
  
• Stay up-to-date with industry trends and advancements in data analysis techniques
  

As Data Analyst, You Have…

• A bachelors degree in Mathematics, Statistics, Computer Science, or a related field is preferred
  
• A minimum of 2-3 years of experience in an analyst role, preferably within a contact center environment, is
  
• required
  
• Strong knowledge of data visualization tools such as Looker and Power BI to create visual representations of data
  
• Strong proficiency in G Suite products, including Google Sheets, Looker, and BigQuery
  
• Experience with maintaining and developing reporting tools is highly desirable
  
• Strong Excel skills are a must
  
• Proficiency in fine-tuning data queries with strong SQL skills and knowledge of SQL Server Integration Services (SSIS)
  
• Strong analytical skills to analyze complex data sets and draw meaningful insights
  
• Excellent communication skills to present findings clearly and concisely to stakeholders
  
• Attention to detail to ensure accuracy in data analysis and reporting
  
• Ability to work with large data sets and databases
  
• Flexibility and adaptability to thrive in a fast-paced and constantly changing environment
  
• Commitment to continuous learning and upskilling to stay current with the latest tools and technologies in data analysis