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Customer Success Associate - US
2-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Success Associate - US
Interview Kickstart
posted 3hr ago
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Flexible timing
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Job Description
- Assisting students to complete - Onboarding formalities Welcoming each student on call before the batch start date.
- Tracking individual student progress for multiple cohorts as they move through IK s program and maximize completion rates.
- Keeping dropouts and deferrals to a minimum by offering additional guidance & support.
- Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc.
- Communicating to students via calls, email, direct message, video, or a mix of communication strategies.
- Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required.
- Serve as the single point of contact for all students queries and concerns
- 2-7 years of experience in customer success, customer service, sales, and/or other customer-facing role.
- Experience building out and tracking information in Excel and/or data collection.
- Experience working in operations, pe
Employment Type: Full Time, Permanent
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Interview Kickstart Benefits
Work From Home Team Outings Health Insurance Psychological Counselling Home Office Setup Allowance 
Health Insurance 
Work From Home 
Team Outings 
Soft Skill Training 
Job Training 
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