Site Technology Lead - India

Are you inspired to contribute your expertise to a global leading Ingredients organizationWe are a global leader in taste, scent and nutrition, offering our customers a broader range of solutions for the food beverage industry.

We are looking for a dedicated and passionate individual to join our Site Technology Servicing Team as Site Technology Lead - India. Come join the global Ingredients leader where science and creativity meet to create essential solutions for a better world!

• Deliver exceptional customer service while handling Infrastructure and Application Incidents, Request for Changes, and Services dispatched for Site Tech.
• Maintain a delicate balance between providing excellent customer service and achieving operational excellence.

• Participate in or lead global, regional, or local pilot and roll-out projects initiated by the global IT organization.

• Supervise and coordinate day-to-day operational activities of the India team.
• Work well with others, fostering a culture of teamwork and shared goals around technology initiatives.

• Assist the IT organization with site-related (client/end-user) information and activities, including projects, audits, IT contracts, and IT vendor management.
• Provide ongoing support and training to ensure that technology is used effectively and that users feel confident and competent.

• Provide advice and collaborate with IT Management to enhance:
  • The working environment for Site Techs.
  • The perception of services by IT and the business.
  • The value delivered to the business (improving services for increased productivity).

• Identify and implement automation opportunities to enhance efficiency, quality, and productivity of business processes.
• Collaborate with colleagues and adapt to new technologies.

• Manage the procurement, inventory, and deployment of new endpoints.
• Ensure proper decommissioning of old hardware in alignment with corporate guidelines.
• Maintain the stock management levels working with the IT procurement team.

• Master s degree or Bachelor s in Computer Science / Information Technology / Electronics and Communication Engineering or any other relevant discipline.
• Atleast 7-8 years of work experience in a MNC organization with minimum 2-3 years of team supervisory experience.
• Good understanding of current technologies and stay updated with the latest trends and advancements.
• Ability to find new ways to solve problems and improve efficiency through technology.
• Ability to understand the broader business goals and align technology initiatives to support these objectives.
• Experience in team supervision, including participating in or leading global, regional, or local IT projects, and supervising and coordinating the day-to-day activities of a team.
• IT support experience in a large-scale workstation, tablet, and smartphone environment with wireless and LAN technology, preferably in a multi-skilled helpdesk environment.
• Strong Understanding of IT support and service delivery processes, such as ITIL 3 or 4.
• Ability to persuade and motivate others to embrace new technologies, often acting as a bridge between technical teams and other departments.
• Exceptional customer service and negotiation skills.
• Excellent written and verbal communication skills, enabling them to explain complex technical concepts in a way that is accessible to non-technical stakeholders.
• Strong knowledge in stock management and deployment, including managing the procurement, inventory, and deployment of new endpoints, and ensuring proper decommissioning of old hardware in alignment with corporate guidelines.
• Willing to travel.

• Knowledge in a variety of IT technologies including but not limited to: desktops/operating systems (Windows 10 and 11, macOS), LAN, Remote VPN connectivity, cloud-based productivity suites (Microsoft 365, AWS), server technology, business applications systems (SAP, BW), mobile devices (iOS, Android), and cybersecurity best practices.
• Understanding in generative models, deep learning, and data analysis will be critical in creating intelligent and transformative AI applications. You will work closely with cross-functional teams to conceptualize, design, test, and deploy AI projects that drive innovation and provide value in the rapidly evolving field of artificial intelligence.