Hiring For International Non Voice (Gaming Process) - Email/Chat

Greetings from IntouchCX !

We are currently Hiring for International Non Voice Process | Customer Service Associate

Both freshers and experienced can apply

Contact Details:

HR : Richard

Mobile Number : 8147091021

Email ID : richard.pais@intouchcx.com

The role of the Customer Service Associate (CSA) - Non Voice, will be responsible for:

• Providing support and resolve technical issues via email and other electronic
  communications.
• Building credibility and trust with the customer by empathizing with their
  problem in words.
• Proactively understanding their needs and responding promptly to resolve
  their issue.
• Applying advanced troubleshooting techniques to provide unique solutions to
  the customers individual needs.
• Leveraging their experience to provide feedback to the team on how to
  improve client services.
• Driving customer communication during critical events

Requirements:

• An obligation to deliver exceptional customer service.
• Receive emails and chats to gather and verify required information and do
  utmost within their power to solve customer problems.
• Demonstrate empathy and patience to the customer.
• Demonstrate enthusiasm to be a self-starter who is excited about learning new
  technologies on a daily basis.
• Provide information to the client and place appropriate notes in system
  indicating exactly what action was taken or needs to be taken.
• Ensure policies and procedures are followed.
• Maintain thorough knowledge of systems so that information can be researched
  and proper information is given to customer.
• Learn and retain a thorough working knowledge of all existing and new process
  and procedures.
• Achieve assigned Key Performance Indicators e.g. Chat Quality, CSAT & DSAT
• Attend Team Meetings/additional training sessions as scheduled
  Performs other duties as assigned.

Critical Skills:

• Above average verbal and written communication skills - ability to speak
  accurately, using proper grammar, and good enunciation.
• Ability to listen attentively and to use information provided by clients to tailor
  responses and actions to meet the clients specific needs.
• Ability to work in a fast-paced, hectic, changing environment.
• Ability to organize and follow-up multiple tasks/details with accuracy and
  timeliness.
• Ability to operate a personal computer.
• Ability to adhere to all organizational policies and procedures.
• Ability to work a variety of shifts including days, afternoons, evenings, weekends
  and holidays.
• Ability to perform basic mathematical functions.
• Ability to effectively interact with employees at all levels of the organization and
  work with a variety of people from diverse backgrounds

Perks and Benefits:

• An attractive compensation package with performance-based incentives
• Incredible learning and growth opportunities
• Outstanding rewards and recognition program & employee engagement activities
• Free Food and Transport while working on-site
• Medical Insurance