Client Services Representative International Process BPO

Interactive Brokers, India is looking for professionals having experience in international BPO with strong communication abilities

Job Responsibility

Respond to retail and professional clients' inquiries via inbound calls, email, and online chat

Obtain a thorough knowledge of products offered by IB on various global exchanges

Assist clients with opening and funding accounts

Show clients how to use different features of the Trader Workstation

Explain margin requirements to clients

Investigate trade issues and order executions

Knowledge of securities regulations impact on customers

Qualifications

Experience: 2+ years of Client services experience in the International BPO industry

Education: University degree (Bachelors) required

High level of MS Excel skills required

Language skills: Fluent English

Good quantitative/analytical skills

Excellent oral/written communication skills are required

Company Benefits & Perks

Competitive salary package

Performance-based annual bonus (cash and stocks)

Group Medical & Life Insurance

Modern offices with free amenities & fully stocked cafeterias

Monthly food card & company-paid snacks

Hardship/shift allowance with company-provided pickup & drop facility*

Attractive employee referral bonus

Frequent company-sponsored team-building events and outings

Company Overview

Interactive Brokers Group, Inc

(Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries

We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories

We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers

Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years

Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology