Client Relationship/Export Manager - International Markets

Job Title: Client relationship manager - International Market

Location: Gurgaon

Company: Qutone Ceramic PVT Ltd.

About Us:

At Qutone, we are redefining the future of tile manufacturing. As one of the fastest-growing companies in the global tile industry, we specialize in High Definition Ceramic Wall Tiles and Digital Glazed Vitrified Tiles. Our cutting-edge production facilities in India, equipped with state-of-the-art machinery from Italy and Germany, allow us to deliver the highest quality products to international markets. Join our team and be part of an exciting journey that blends innovation, technology, and world-class manufacturing.

For more about us, visit our website -www.qutoneceramic.com

Role Overview:

We are seeking an experienced Client Relationship Manager - International Markets to join our vibrant team. This position presents an excellent opportunity for professionals eager to gain valuable exposure to international markets and further hone their skills in client servicing, export documentation, and international trade management.

In this role, you will play a key part in ensuring smooth communication and coordination between our international clients, factory operations, and Sales Teams. Additionally, you will manage all export-related documentation and keep our clients informed with timely updates.

Key Responsibilities:

• Export Documentation Management:
• Monitor and ensure that all export documents are prepared on time and meet the requirements of international trade regulations.
• Keep international clients updated regularly on the status of their export documents, ensuring transparency and timely communication.
• Client Coordination & Relationship Management:
• Serve as the primary point of contact for international clients via email, phone, and WhatsApp to ensure seamless communication.
• Provide clients with timely updates on order status, delivery schedules, and product information.
• Address client inquiries and resolve issues promptly, ensuring high levels of client satisfaction.
• Process Coordination:
• Collaborate with internal teams, including factory operations, custom house agents, and freight forwarders, to facilitate the efficient movement of goods across borders and ensure timely deliveries.
• Monitor the entire export process, from production to final delivery, to ensure seamless logistics operations.
• Documentation & Record Maintenance:
• Maintain accurate and up-to-date records of all export-related documentation.
• Ensure strict adherence to company policies, export regulations, and international trade standards.
• Client Feedback and Follow-ups:
• Collect feedback from clients post-delivery to ensure product satisfaction and identify areas for improvement.
• Actively follow up with clients after order delivery to encourage repeat business and maintain a strong relationship.
• Reorder Management:
• Proactively engage with clients to encourage reorders by maintaining a strong relationship and ensuring the client is satisfied with the delivered products.

What We Are Looking For:

• Experience: A minimum of 5 years of experience in client account management and export documentation, preferably in a Manufacturing Unit or similar industry with an international clientele.
• Education: A Bachelors or Masters degree from a recognized university.
• Language Skills: Fluency in English is essential for effective communication with international clients.
• Technical Skills:
• Strong proficiency in Microsoft Office (Excel, PowerPoint) for documentation, reporting, and presentations.
• Experience using CRM tools for client relationship management is preferred.
• Additional Advantage:
• Prior experience in international sales or exposure to export functions will be an added advantage.
• Attention to Detail:
• Ability to manage complex export documentation, ensure timely delivery, and maintain strong relationships with international clients while ensuring compliance with regulatory standards.
• Interpersonal Skills: Excellent communication, negotiation, and problem-solving skills to engage with clients across different cultures and business environments.
• Female Candidates Preferred: We encourage female candidates to apply for this role, as we are committed to fostering a diverse and inclusive workforce.

What We Offer:

• Attractive Salary Package: Competitive compensation based on your experience and qualifications.
• Health Insurance: Comprehensive health insurance coverage for you and your family.
• Work-Life Balance: We promote a culture that supports both professional growth and personal well-being, ensuring you maintain a healthy work-life balance.
• Career Growth: As part of a global leader in the tile manufacturing industry, you will have opportunities to expand your skills and grow within the company, with exposure to international markets.

Ready to Join?

If you are a detail-oriented, self-motivated professional with a passion for client relationship management and global trade, we would love to hear from you. Join Qutone Ceramic Pvt Ltd. and be a part of our success story in the global tile industry.

Apply Today!
Send your updated resume to success.qutone@qutone.in with the subject line Client Relationship Manager - International Markets. We look forward to reviewing your application and exploring the potential for you to join our team.

Qutone Ceramic Pvt Ltd.
Building the Future of Tiles.