Customer Quality Engineer - Software

Xeon systems technology enabling Platform software support for BIOS , provisioning , manageability and tools Platform software issue debug , escalation resolution and support Publishing collaterals and presenting customer trainings on DCAI platforms.

FACR and returns management support Resolving customer production challenges Securing early worldwide customer issue support across firmware , software debug and failure analysis functions

Provides post-sales technical expertise during the installation, implementation and maintenance of DCAI reference platforms

May be involved in implementing detailed customer installation requirements. Ensures that client's needs have been met and that the product/solution is fully functioning according to specification.

May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

Qualifications
Experience in developing and validation of BIOS/ BMC/ Bootloader/ Firmware

Experience in developing and validation of BMC / OpenBMC / BIOS / Bootloader and manageability firmware

Experience in developing and validation of S/W platform debug and monitoring tools

Experience in Software issue validation and debug

Experience in developing documents and presentations for customers.

Minimum Qualifications: BE - Electronics and Communication with 10(min) experience

Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/ classes/research.