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Customer Quality Engineer - Software

10-12 years

Bangalore / Bengaluru

Customer Quality Engineer - Software

Intel

posted 15d ago

Job Role Insights

Flexible timing

Job Description

Job Description

Plays a key customer Quality role in the local and world-wide arena as the primary product quality and pre/post-sales supportcontact /expert representing Intel in the eyes of Intel's customers and accurately representing the customer's requirements/needs inside Intel.Will be working in close collaboration with SMG and/or internal partners to set the strategic support direction for the account

Responsibilities may include

  • Xeon systems technology enabling
  • Platform software support for BIOS ,provisioning ,manageability and tools
  • Platform software issue debug ,escalation resolution and support
  • Publishing collaterals and presenting customer trainings on DCAI platforms.
  • FACR and returns management support
  • Resolving customer production challenges
  • Securing early worldwide customer issue support across firmware ,software debug and failure analysis functions
  • Provides post-sales technical expertise during the installation, implementation and maintenance of DCAI reference platforms
  • May be involved in implementing detailed customer installation requirements.
  • Ensures that client's needs have been met and that the product/solution is fully functioning according to specification.
  • May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.


Qualifications

Qualifications include

  • Experience in developing and validation of BIOS or firmware
  • Experience in developing and validation of BMC/OpenBMC and manageability firmware
  • Experience in developing and validation of S/W platform debug and monitoring tools
  • Experience in Software issue validation and debug
  • Experience in developing documents and presentations for customers

Minimum Qualifications:

BE / BTech- Electronics & Communication / Computer Science with 10(min) experience


Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Quality Engineer roles with real interview advice

Top Intel Customer Quality Engineer Interview Questions

Q1. What are the conditions for an RC circuit to work as an integrator/differentiator Can you derive it with this circuit
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What people at Intel are saying

What Intel employees are saying about work life

based on 935 employees
91%
91%
73%
98%
Flexible timing
Monday to Friday
No travel
Day Shift
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Intel Benefits

Submitted by Company
Learning and career
Flexible Work Options
On-Site Conveniences
Lifestyle
Giving Back
Health Benefits +3 more
Submitted by Employees
Work From Home
Free Transport
Gymnasium
Cafeteria
Health Insurance
Team Outings +6 more
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Intel Bangalore / Bengaluru Office Locations

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Bengaluru Office
136, HAL Old Airport Rd, Kodihalli, Bengaluru, Karnataka 560017, India Bengaluru
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Bengaluru Office
Outer Ring Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103, India Bengaluru
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