Insurance Samadhan - Chief Technology Officer (7-15 yrs)

Key Responsibilities :

Technology Strategy & Leadership :

- Define and implement the technology roadmap in alignment with the company's business objectives.

- Identify and adopt emerging technologies to maintain a competitive edge in the insurtech industry.

- Collaborate with stakeholders to develop and enhance product features and services.

Platform Development & Optimization :

- Oversee the design, development, and deployment of scalable, secure, and user-friendly platforms.

- Ensure the platform integrates seamlessly with insurance companies and other third-party systems.

- Optimize system performance, reliability, and scalability to meet high user demands.

Team Building & Management :

- Build, mentor, and lead a high-performing tech team.

- Foster a culture of innovation, collaboration, and continuous learning.

- Manage vendor relationships, including external development partners, cloud providers, and technology consultants.

Data & Security :

- Develop robust data analytics and AI/ML frameworks to analyze grievances, predict trends, and improve customer experiences.

- Ensure compliance with data protection laws, cybersecurity standards, and insurance industry regulations.

- Implement and oversee a secure infrastructure to protect sensitive customer data.

Process Automation & Digital Transformation :

- Streamline operations by automating customer journeys, complaint management processes, and internal workflows.

- Leverage automation and AI to enhance efficiency in insurance grievance redressal.

Stakeholder Management :

- Act as the technical representative in board meetings, investor discussions, and partnerships.

- Translate complex technical concepts into business outcomes for non-technical stakeholders.

Key Skills & Qualifications

Technical Expertise

Proven experience in full-stack development, cloud computing, APIs, and microservices architecture.

Hands-on expertise in programming languages (e.g., Python, Java, Node.js) and frameworks.

Strong understanding of data science, AI/ML, and their applications in insurtech.

Familiarity with blockchain technology and its relevance in insurance (optional but desirable).

Leadership & Vision :

- Minimum 5 years of experience in a senior technology leadership role.

- Proven track record of building and scaling technology teams and products.

- Visionary mindset with the ability to think strategically while being execution-focused.

Soft Skills :

- Strong problem-solving and decision-making skills.

- Excellent communication and collaboration skills with cross-functional teams.

- Ability to adapt to the fast-paced environment of a growing startup.

Preferred Qualifications :

- Prior experience in the insurance, fintech, or grievance redressal domain.

- Knowledge of regulatory compliance specific to insurance (e.g., IRDAI).

MBA or equivalent management experience is a plus.