Senior Customer Engagement Manager

Responsibilities:

Customer Query Management: Promptly manage incoming customer queries via various

support channels (email, chat, phone, WhatsApp, social handles) to ensure user

satisfaction.

Product Expertise: Build a deep understanding of our product to provide accurate and

effective solutions to user pain points.

Cross-Functional Collaboration: Work closely with various departments to channel

customer feedback to the appropriate teams for continuous improvement.

Response Time: Ensure quick response times to customer inquiries, maintaining a

stellar customer experience.

User Journey Review: Proactively review the user journey to identify and address areas

for improvement.

Consultative Support: Take a consultative approach to help customers overcome issues

and achieve their goals, providing them with a top-tier experience.

Automation and Efficiency: Develop your toolkit and leverage automation to streamline

processes and make your job easier.

Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad