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29 Ethos Jobs

Customer Engagement Specialist

1-2 years

Bangalore / Bengaluru

1 vacancy

Customer Engagement Specialist

Ethos

posted 3mon ago

Job Description

About the Role:
The role of a Customer Retention Specialist is to focus on engaging current Ethos customers, some of whom are at risk of leaving Ethos, by providing a world-class customer experience through gaining an understanding of the customer s needs and re-positioning our products to ensure we re maximizing value to the customer. This may mean making adjustments
Roles & Responsibilities:
  • Work to engage customers (or re-engage customers when needed) through various outbound communication mediums in an effort to increase customer retention, satisfaction, and brand loyalty
  • Make outbound calls to customers who have requested to cancel policies to conduct a needs analysis and help get customers to reconsider moving away from Ethos
  • Strive to understand customers needs and help customers understand how Ethos help address those needs
  • Be an advocate for the customer, ensuring the customer is getting what they need by working cross functionally when required
  • Maintain a deep understanding of Ethos products and speak with customers about the most relevant features/functionality for their specific needs
  • Help identify common customer challenges that put customers at risk of churn and help the CX, Product, and Sales teams find appropriate solutions
Qualifications and Skills:
  • Excited by a customer facing role with a desire to grow a career in customer experience, sales or account management
  • 1-2 years experience in customer support, customer success, operations, or related role
  • Experience in life insurance or related industry a plus, but not required
  • Bachelor s degree preferred
  • Possess a Life Insurance license or willingness to get licensed
  • Proficiency working with Salesforce or equivalent support/help desk software
  • Strong intellectual curiosity and drive to solve problems
  • Excellent time management and prioritization necessary to balance all responsibilities
  • Possess grit and can adapt to changes quickly
  • Adaptable to change and ability to change tasks quickly with maintaining attention to detail
  • Excellent phone presence and written communications skills
  • Ability to work independently as well as collaborate with various departments
  • Spanish speaking candidates are strongly preferred
Note:
  • Work Style: Onsite in Office
  • Location: Bangalore
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Employment Type: Full Time, Permanent

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What people at Ethos are saying

What Ethos employees are saying about work life

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Strict timing
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Day Shift
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Ethos Benefits

Job Training
Soft Skill Training
Health Insurance
Team Outings
Education Assistance
Free Transport +6 more
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