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29 Ethos Jobs
Customer Engagement Specialist
Ethos
posted 3mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
About the Role:
The role of a Customer Retention Specialist is to focus on engaging current Ethos customers, some of whom are at risk of leaving Ethos, by providing a world-class customer experience through gaining an understanding of the customer s needs and re-positioning our products to ensure we re maximizing value to the customer. This may mean making adjustments
Roles & Responsibilities:
- Work to engage customers (or re-engage customers when needed) through various outbound communication mediums in an effort to increase customer retention, satisfaction, and brand loyalty
- Make outbound calls to customers who have requested to cancel policies to conduct a needs analysis and help get customers to reconsider moving away from Ethos
- Strive to understand customers needs and help customers understand how Ethos help address those needs
- Be an advocate for the customer, ensuring the customer is getting what they need by working cross functionally when required
- Maintain a deep understanding of Ethos products and speak with customers about the most relevant features/functionality for their specific needs
- Help identify common customer challenges that put customers at risk of churn and help the CX, Product, and Sales teams find appropriate solutions
Qualifications and Skills:
- Excited by a customer facing role with a desire to grow a career in customer experience, sales or account management
- 1-2 years experience in customer support, customer success, operations, or related role
- Experience in life insurance or related industry a plus, but not required
- Bachelor s degree preferred
- Possess a Life Insurance license or willingness to get licensed
- Proficiency working with Salesforce or equivalent support/help desk software
- Strong intellectual curiosity and drive to solve problems
- Excellent time management and prioritization necessary to balance all responsibilities
- Possess grit and can adapt to changes quickly
- Adaptable to change and ability to change tasks quickly with maintaining attention to detail
- Excellent phone presence and written communications skills
- Ability to work independently as well as collaborate with various departments
- Spanish speaking candidates are strongly preferred
Note:
- Work Style: Onsite in Office
- Location: Bangalore
# LI-A1
#LI-Onsite
Employment Type: Full Time, Permanent
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based on 74 employees
Strict timing
Rotational Shift
No travel
Day Shift
Ethos Benefits
Job Training 
Soft Skill Training 
Health Insurance 
Team Outings 
Education Assistance 
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