D2C operation executive-Fig Living.com

Key Responsibilities:

1. Must-Know Tools:

○ Proficiency in platforms like Unicommerce/Uniware and Warehouse Management Systems (WMS).

○ Familiarity with logistics tools like Shiprocket and Delhivery to manage seamless shipment operation

2. Timely Delivery Management:

○ Ensure the on-time delivery of e-commerce shipments by raising tickets and coordinating with Points of Contact (POCs).

○ Address issues like undelivered attempts promptly and take corrective actions to avoid delay

3. Reducing RTOs:

○ Develop and implement strategies to minimize Return to Origin (RTO) rates.

○ Build consumer risk profiles, eliminate invalid COD addresses, and ensure faster deliveries to enhance customer satisfaction

4. Warehouse Coordination:

○ Prepare detailed pack lists for shipments and collaborate with warehouse teams for smooth processing and dispatch.

5.Customer Complaint Redressal:

○ Address and resolve customer complaints in accordance with Fig Living's return and exchange policies.

○ Ensure prompt and hassle-free resolutions to enhance customer loyalty and trust.

Requirements:

• Strong knowledge of e-commerce logistics and operations.
• Proficiency in tools like Unicommerce/Uniware and WMS for inventory and order management.
• Excellent problem-solving and coordination skills to ensure operational efficiency.
• Ability to develop and implement strategies to reduce RTO rates and improve customer satisfaction.

This role is critical in delivering Fig Living's promise of exceptional service, reflecting our dedication to sustainable and innovative lighting solutions.