Marketplace Manager

Role & responsibilities

1. Product Listing and Management:

• Oversee the listing of products on various marketplaces.
• Conduct regular audits and checks to ensure accuracy and compliance of product listings.
• Perform keyword analysis to optimize product visibility and rank on the first page of marketplaces.

2. Customer Engagement:

• Address and resolve customer queries
• Ensure timely and satisfactory resolution of cases and disputes in all marketplaces.

3. Marketplace Compliance:

• Monitor and analyze new marketplace guidelines and policies.
• Ensure adherence to marketplace rules and implement necessary changes.
• Onboard and manage new marketplace accounts.

4. Advertising and Campaigns:

• Create and manage sponsored advertisements, stores, and product campaigns.
• Plan and execute time-sensitive promotional offers, particularly during festive seasons.

5. Financial Operations:

• Conduct weekly payment reconciliation.
• Reconcile return commissions and ensure accurate financial reporting.

6. Inventory and Stock Management:

• Collaborate with production teams to plan and manage inventory levels.
• Strategize and introduce new stock based on demand forecasts.

7. Analytics and Reporting:

• Provide regular analytical reports on online sales performance.
• Utilize site analytics and testing to drive growth for e-commerce.
• Conduct weekly competitor price research and implement competitive pricing strategies.

8. Strategic Planning and Marketing:

• Plan and execute marketing activities, including affiliate marketing, email campaigns, search engine marketing, and seasonal promotions.
• Develop and optimize on-site merchandising strategies.
• Focus on strategic product branding to enhance marketplace presence.

9. Collaboration and Relationship Management:

• Work closely with internal teams to align marketplace activities with overall business objectives.

Preferred candidate profile

• Minimum 5 years of proven experience in managing online international marketplaces (e.g., Amazon, Zalando, etc.).
• Strong analytical skills and proficiency in using e-commerce analytics tools.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to adapt to evolving marketplace trends and guidelines.

Perks and benefits

Provident Fund

Gratuity

Paid Leave

Health Insurance