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12 Infra.Market Jobs

L2 Product Support Specialist - (ERP)

3-6 years

Chennai

2 vacancies

L2 Product Support Specialist - (ERP)

Infra.Market

posted 20d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

  • Incident Management: Serve as the primary point of contact for stakeholders to resolve complex ERP product-related issues through email, phone, and chat.
  • Troubleshooting: Investigate, analyze, and resolve L2-level ERP issues, coordinating with cross-functional teams (engineering, development, QA) for timely resolutions.
  • Documentation: Maintain accurate records of all interactions, issues, and solutions using customer support tools.
  • Knowledge Sharing: Mentor junior team members, providing guidance to enhance their technical and problem-solving skills.
  • Process Enhancement: Continuously update support documentation and contribute to building a robust self-service knowledge base for internal users.
  • Stakeholder Engagement: Prioritize and escalate product change requests based on impact metrics such as issue volume, user base, and revenue implications.
  • Industry Awareness: Stay updated on ERP best practices, emerging trends, and relevant

Preferred candidate profile


  • Bachelors degree in a relevant field (or equivalent work experience).

What are we looking for:


  • ERP Expertise: 25 years in product or technical support for ERP systems (preferably D365).
  • Functional Knowledge: Strong understanding of Sales, Purchase, Production, and Inventory modules in an ERP system.
  • Problem-Solving: Proven ability to debug and resolve complex ERP issues effectively.
  • Technical Communication: Excellent written and verbal communication skills, with the ability to convey technical concepts clearly to non-technical stakeholders.
  • Collaboration: Experience in managing escalations, coordinating with teams, and meeting stakeholder expectations.
  • Customer Support Tools: Proficiency in using CRM/support tools to track, manage, and document customer issues.
  • Mentorship: Previous experience in training or mentoring junior team members.
  • Process Focus: Strong organizational skills, attention to detail, and ability to prioritize tasks in a fast-paced environment


Employment Type: Full Time, Permanent

Read full job description

Prepare for Product Support Specialist roles with real interview advice

Top Infra.Market Product Support Specialist Interview Questions

Q1. What are the permissible limits for flakiness and elongation index in accordance with IS code regulations?
Q2. What is the fan manufacturing process, and how is the handling of a greenfield plant managed?
Q3. What is the strategy for effectively managing work with operators?
View all 67 questions

What people at Infra.Market are saying

What Infra.Market employees are saying about work life

based on 1.1k employees
60%
52%
39%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Infra.Market Benefits

Submitted by Company
Health Insurance
Birthday Leave
Marriage Gift
New born baby gifts
Soft Skill Training
Job Training +3 more
Submitted by Employees
Health Insurance
Free Food
Cafeteria
Job Training
Soft Skill Training
Work From Home +6 more
View more benefits

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