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Amazon connect
Infosys
posted 29d ago
Job Description
Roles and Responsibilities
- Design, develop, test, deploy, and maintain conversational interfaces using Amazon Connect.
- Collaborate with cross-functional teams to integrate Amazon Connect with other AWS services such as S3, DynamoDB, Lambda, etc.
- Develop custom integrations using APIs or messaging queues like Kinesis Firehose to connect Amazon Connect with external systems.
- Troubleshoot issues related to call routing, IVR configuration, AHT analysis, and reporting in Amazon Connect.
- Ensure compliance with security best practices when designing and implementing voice applications on Amazon Connect.
Desired Candidate Profile
- Strong understanding of programming languages such as Python or JavaScript; familiarity with SQL database management systems like MySQL or PostgreSQL.
- 2-5 years of experience in developing conversational interfaces using Call Centre technologies (preferably on Amazon Connect).
Employment Type: Full Time, Permanent
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Flexible timing
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Day Shift
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Tamil Nadu 600119
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