ServiceNow Architect

What will your role look like

• Lead the design and architecture of ServiceNow solutions across ITSM, ITBM, HRSD, GRC, and other modules.
• Develop scalable, flexible, and sustainable ServiceNow architectures that align with business objectives.
• Design ServiceNow solutions that integrate seamlessly with existing enterprise systems. Provide technical leadership and guidance to development teams, ensuring best practices in implementation, coding, and configuration.
• Collaborate with business stakeholders to gather requirements, analyze needs, and translate them into technical solutions.
• Conduct technical workshops and training sessions for teams and stakeholders. Implementation & Integration
• Oversee the end-to-end implementation of ServiceNow solutions, including custom applications and integrations.
• Ensure the successful integration of ServiceNow with other enterprise systems (e.g., ERP, CRM, third-party applications).
• Manage and resolve complex technical issues during the implementation phase. Governance & Best Practices
• Establish and enforce governance around ServiceNow platform usage, ensuring compliance with standards and best practices.
• Develop and maintain architectural documentation, ensuring solutions are well-documented and aligned with architectural principles.
• Perform regular reviews and audits of the ServiceNow platform to ensure it remains optimized and scalable.
• Engage with key business and IT stakeholders to understand their needs and ensure alignment between IT and business strategies.
• Act as a trusted advisor to stakeholders, providing insights and recommendations on how ServiceNow can address business challenges.

Why you will love this role

• Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth
• Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded

We would like you to bring along

• Extensive experience in designing and implementing ServiceNow solutions, particularly across ITSM, ITBM, HRSD, and GRC modules.
• Experience with ServiceNow integrations using REST, SOAP, and other APIs. Strong understanding of ITIL, Agile, and other IT service management frameworks.
• Proficiency in ServiceNow development, including scripting (JavaScript, Glide), configuration, and customization.
• Experience with ServiceNow platform capabilities such as Service Portal, Flow Designer, and Integration Hub. Strong knowledge of ServiceNow data models, CMDB, and enterprise architecture.
• Leadership and team management skills, with the ability to guide and mentor junior team members.
• Certifications- CSA, ITSM, HRSD, GRC, Good to have- ITBM, Sec Ops, SIR, VR