Tech support/ Help Desk Engineers

Dear Candidate,


Greetings from Naukri.com!!

Movate (CSS Corp) is hiring candidates for Fresher- Tech support/ Help Desk Engineers role for Hyderabad Location.

*Please share your confirmation on mail if you can attend F2F Interview on 18th January, Saturday.

Please find below details.
• Interview Date: Saturday, 18th January 2025.
• Interview Time: 9:00 AM to 3:00 PM.
• Experience Range: Fresher’s ( 2 Years employment Agreement)
• Venue Details: Movate (Formerly known as CSS Corp Pvt Ltd) SOHINI TECH PARK, TRENDSET APARTMENTS, 1, Nanakramguda Rd, Financial District, Nanakramguda, Telangana 500032
https://maps.app.goo.gl/t9ATSvW6oE124Amr6
• Contact Person: Rakeshwaran ,Manager - TA
• Interview slots are on a first come basis, please report on time.
• Interviews will happen only till positions are open.
• Salary Details: For fresher’s - 2,80,000 Lacs
• Shift Details: 24/ 7 Shift
• Notice Period: Immediate joiners.
• Qualification- Graduation is mandatory.
• Passing out Year- 2021-2024 (With no active backlogs)
• Excellent Written/Spoken English
• Please carry your experience and educational document photocopies during the interview.
• Please carry your Aadhar card
• Please mention Naukri.com_EHIRE on top of your resume)
JOB DESCRIPTION:

Roles and Responsibilities
• Responsible for providing phone , chat, email and video-call based technical assistance.
• Provides L1 & L2 remote support.
• Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues.
Principle duties and responsibilities
• Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
• Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners
• Uses troubleshooting techniques to identify network related issues.
• Attends required technical training sessions and makes effective use of KBs to address issues efficiently.
• Complies with schedule adherence to ensure the overall service level targets are achieved.
• Identifies and provides input on unique (or) recurring user problems.

Desired Candidate Profile
• Working knowledge of Windows OS and basic knowledge on Linux OS
• Working knowledge of PC architecture/technology
• Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines.
• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills.
• Good Analytical & Cognitive skills and proficient in Communication
• Deducible Comprehension and reading Skills.
• Minimum 1 year of International calling experience Technical troubleshooting - Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc.

Please carry the below mention Documents (Mandatory):
• Updated Resume and any Government Id Proof.
• ( Mention Naukri.com_EHIRE at the top)
NOTE: Do not attend the interview if you have already attended in last 3 months

Disclaimer: Please ignore if not interested or not relevant to your profile.