Associate Senior Executive / Senior Executive

Role & responsibilities:

• Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage
• Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call
• Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience
• Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer
• Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle

Preferred candidate profile

• Minimum of 1 year of experience in a similar role
• Strong communication and interpersonal skills to manage relationships with high-net-worth individuals
• Excellent organizational and time management skills
• Ability to work collaboratively with internal teams and external stakeholders
• Good analytical and problem-solving skills to pre-empt and resolve customer issues
• Experience in the real estate industry is preferred but not mandatory.