Hiring Client Success- Inbound | Noida | Naukri

Naukri.com is hiring for Customer Success Role (B2B) for Noida location. As discussed, please find the mentioned JD for the said role.

Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner.

Job Description:

• Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables).
• Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries.
• Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website.
• Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT.
• Coordinating with other departments on a daily basis and following up with them diligently.
• Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected.

Required Skills:

• Excellent verbal and written communication skills
• Ability to work independently and under pressure
• Comfortable with rotational shifts

Perks:

• Day Shift
• 5 Days working

If interested, mail your CV at prerna.soni@naukri.com.