Associate Senior Executive/ Senior Executive/ 99acres.com

99acres is looking for a dynamic Relationship Manager to manage and nurture relationships with our Premium Owner Clients (Majorly HNIs)

Key Responsibilities:

• Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage
• Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call
• Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience
• Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer
• Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle

Preferred candidate profile : Minimum of 1 year of experience in a similar role

Strong communication and interpersonal skills to manage relationships with high-net-worth individuals

Excellent organizational and time management skills

Ability to work collaboratively with internal teams and external stakeholders

Good analytical and problem-solving skills to pre-empt and resolve customer issues

Experience in the real estate industry is preferred but not mandatory.

Perks and benefits: Shuttle Service from Botanical Garden Metro Station