Fresher-Customer Support | Noida| Naukri.com

Hi,

Naukri.com is hiring for the role of Job Mail Support for Noida location.

Job Objective:

Objective of this role is to provide post-sales support and assist them in their job search, meanwhile improving their experience with our platform.

Job Description:

• To make outbound calls to the paid jobseekers and discuss their search parameters ensuring relevant search
• To engage with the jobseekers to reiterate all the benefits and to activate their account on Naukri post validation
• To coordinate with internal departments / teams to resolve the customer requirement
• To work on the online systems and applications as per the defined guidelines
• To manage and resolve escalations as per TAT and other defined matrices

Required Skills:

• Excellent verbal and written communication skills.
• Good client interaction skills

Desired Skills:

• Exposure in MS Office and the Internet would be given preference.
• Prior experience in making outbound calls/ client servicing