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152 Infinite Computer Solutions Jobs

Associate Technical Consultant

0-1 years

₹ 3.25 - 3.5L/yr

Visakhapatnam

3 vacancies

Associate Technical Consultant

Infinite Computer Solutions

posted 7d ago

Job Role Insights

Flexible timing

Job Description


Role & responsibilities :-

Provide first-level support for IT-related issues via phone, email, and in-person.

- Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices, VDI, MS office and network connectivity.

- Install, configure, and maintain operating systems and applications.

- Assist users with account management, software installations, and network connectivity issues.

- Document technical issues and solutions in a ticketing system for future reference.

- Collaborate with other IT team members to escalate and resolve complex technical problems.

- Log, categorize, prioritize, and track technical support issues using an ITSM tool

- Escalate complex issues to senior team members or other IT departments as necessary.

- Assist in the development and maintenance of knowledge base articles.

- Ensure compliance with company policies, procedures, and service level agreements (SLAs) in delivering support services

- Participate in team meetings and contribute to process improvement initiatives.

- Mentor junior staff and assist in training new team members.

- Experience with Active Directory and user account management.

- Basic knowledge of networking concepts and troubleshooting.

- Basic knowledge on Windows 10 / 11.

- Knowledge of MS Office troubleshooting.

- Excellent Communication Skills is a must

Skills:

IT Support, Technical Helpdesk, Windows Desktop Support, Service Desk, Wired & Wireless, Windows, Networking, TCP/IP, DNS, and DHCP



Preferred candidate profile


  • Designation :- Associate Support Engineer
  • BCom/BSc/BCA/BA/BBA/b.Tech
  • Work mode:- 24/7 Support
  • Good communication skills.
  • CTC:- 3.5 LPA( Probation Period:-3 Months/ Stipend:-18000/-)
  • Work Location:- Vizag
  • Service Agreement:- 2 year/ 2 Lakh


Perks and benefits




Employment Type: Full Time, Permanent

Read full job description

Prepare for Associate Technical Consultant roles with real interview advice

Top Infinite Computer Solutions Associate Technical Consultant Interview Questions

Q1. Which library do you use to automate tasks in aws?
Q2. in which layer the Ip address is working on if it working on L3 so how can we assisgn an Ip address on Layer 2 Switch descibe in the details ... read more
Q3. what is the OSI model and describe about the each and every layer of that layer function and functionality?
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What people at Infinite Computer Solutions are saying

Associate Technical Consultant salary at Infinite Computer Solutions

reported by 1 employee with 4 years exp.
₹3.1 L/yr - ₹4 L/yr
62% less than the average Associate Technical Consultant Salary in India
View more details

What Infinite Computer Solutions employees are saying about work life

based on 1.5k employees
73%
85%
67%
69%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Infinite Computer Solutions Benefits

Submitted by Company
Health & Insurance
Financial Benefits
Professional Support & Learning
Office Perks
Time Off
Submitted by Employees
Health Insurance
Work From Home
Team Outings
Cafeteria
Soft Skill Training
Job Training +6 more
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Infinite Computer Solutions Visakhapatnam Office Location

View all
Visakhapatnam, Andhra Pradesh Office
Plot No. 1, Hill # 3, APIIC IT / ITES SEZ, Rushikonda, Madhurawada, AP 530045 Visakhapatnam, Andhra Pradesh

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