Associate Technical Consultant

Role & responsibilities :-

Provide first-level support for IT-related issues via phone, email, and in-person.

- Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices, VDI, MS office and network connectivity.

- Install, configure, and maintain operating systems and applications.

- Assist users with account management, software installations, and network connectivity issues.

- Document technical issues and solutions in a ticketing system for future reference.

- Collaborate with other IT team members to escalate and resolve complex technical problems.

- Log, categorize, prioritize, and track technical support issues using an ITSM tool

- Escalate complex issues to senior team members or other IT departments as necessary.

- Assist in the development and maintenance of knowledge base articles.

- Ensure compliance with company policies, procedures, and service level agreements (SLAs) in delivering support services

- Participate in team meetings and contribute to process improvement initiatives.

- Mentor junior staff and assist in training new team members.

- Experience with Active Directory and user account management.

- Basic knowledge of networking concepts and troubleshooting.

- Basic knowledge on Windows 10 / 11.

- Knowledge of MS Office troubleshooting.

- Excellent Communication Skills is a must

Skills:

IT Support, Technical Helpdesk, Windows Desktop Support, Service Desk, Wired & Wireless, Windows, Networking, TCP/IP, DNS, and DHCP

Preferred candidate profile

• Designation :- Associate Support Engineer
• BCom/BSc/BCA/BA/BBA/b.Tech
• Work mode:- 24/7 Support
• Good communication skills.
• CTC:- 3.5 LPA( Probation Period:-3 Months/ Stipend:-18000/-)
• Work Location:- Vizag
• Service Agreement:- 2 year/ 2 Lakh

Perks and benefits