Customer Support (Contractor)

JOB DESCRIPTION:

Position Customer Support Intern

The primary purpose of this role is to-

• Provide product support to customers via the telephone and/or Internet (e.g., instant message, email)

• Application/Infrastructure/Database monitoring

• Assess nature of product or service issues and resolve support problems.

• Maintain log of product issues and conveys customer feedback to product development staff Skills

• Excellent communication skills

• Good analytical and troubleshooting skills.

• Ready to work in US shifts in 24x7 operational Support environment.

• Application/Infrastructure/Database monitoring would be an added advantage.

Qualifications- - Bachelors Degree in computer science/IT or relevant work experience or an undergrad appearing for the last semester

Experience- - Typically requires 0-1 experience with a demonstrated competence in functional or technical troubleshooting of the assigned products.

Salary - 23K Per Months + shift allowances.

Travel requirements- - Minimal

Working arrangements-

- Work is performed in a standard office environment with minimal exposure to health or safety hazards

- Able and willing to work on shifts’ or to be on an ‘after hours’ rotation.

Location – Kharadi, Pune