Premium Employer
i
This company page is being actively managed by
Infinite Computer Solutions Team. If you also belong to the team, you
can get access from
here
Infinite Computer Solutions
Compare
All Filters
193 Infinite Computer Solutions Jobs
Manager
Infinite Computer Solutions
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Team Leadership : Provide direct supervision of NOC team members, offering guidance and leadership to build a process-oriented, cross-functional team.
- Shift Operations : Lead 24/7 shift operations, ensuring the optimal scheduling of shift coverage and effective coordination of operational work streams for seamless service delivery.
- Incident Management : Manage and support incident triage (Severity 1-4), ensuring timely resolution and restoration of services. Escalate issues as required, working closely with vendors for resolution.
- Process Procedure Development : Create, maintain, and continually improve processes and procedures for Tier 2 (T2) tasks, ensuring compliance with SLAs and the Tier model.
- IP Routing and Network Optimization : Oversee the design, implementation, and troubleshooting of IP routing protocols such as OSPF, BGP, MPLS, and EIGRP, ensuring effective routing across the network. Optimize IP/MPLS-based VPNs for better performance and scalability.
- VPN and Security : Ensure the secure implementation and management of Virtual Private Networks (VPNs), including site-to-site and remote access VPNs, ensuring that security protocols are up to date and align with best practices.
- Vendor Collaboration : Work closely with vendors such as Cisco, Ericsson, Nokia, and Juniper to resolve technical issues, ensure system updates, and manage the overall health of network systems.
- Shift Meetings : Organize regular shift meetings to communicate key updates, discuss operational issues, and facilitate their resolution.
- Performance Metrics : Track, analyse, and report on key metrics such as availability, incident resolution, and service delivery performance.
- Process Optimization : Conduct regular reviews of processes to drive ongoing optimization of NOC operations, ensuring they meet the evolving needs of the business.
- Service Reporting : Review and provide service reports on a regular basis, ensuring transparency in operational performance.
- Escalation Handling : Address both technical and non-technical escalations promptly, ensuring effective communication and resolution.
- Performance Management : Conduct performance evaluations, set objectives, and provide coaching and training to team members to enhance operational capabilities.
- Compliance : Ensure monitoring compliance with Tier model standards and SLAs, with a focus on business-critical and revenue-generating platforms.
- Communication : Provide timely, accurate, and effective communication during service-impacting events, both internally and with external vendors.
- Education : Bachelor s Degree in a related field or equivalent work experience.
- Experience : 10-15 years of relevant experience in the telecom domain, with at least 7 years of experience in network operations or NOC management.
- Certifications :
- CCNA/CCNP Certification : Must hold valid Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP) certifications, demonstrating in-depth knowledge of IP routing and switching.
- Technical Expertise :
- Strong knowledge of IP routing protocols including OSPF, BGP, MPLS, and EIGRP.
- Hands-on experience with Cisco, Ericsson, Nokia, and Juniper devices, including configuration, troubleshooting, and performance monitoring.
- Experience with VPN technologies, including site-to-site, remote access VPNs, and IPsec/SSL VPNs.
- Experience with network monitoring technologies such as SolarWinds.
- Familiarity with ticketing tools like JIRA, SCCD, BMC Remedy.
- Proficiency in monitoring, troubleshooting, and administration of network elements and systems.
- Experience in mobile network domains, including CORE, VAS, EMS, and RAN components.
- Skills :
- Strong problem-solving skills and the ability to diagnose and troubleshoot technical issues effectively.
- Excellent verbal and written communication skills.
- Ability to work independently or in a team and meet deadlines in a 24/7 work environment.
- Demonstrated ability to work with cross-functional teams and manage onshore-offshore coordination.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Manager roles with real interview advice
What people at Infinite Computer Solutions are saying
Rating based on 2 Manager
reviews
Anonymous · Marketing & Communication
in Bangalore / Bengaluru
Likes
Great colleagues
- Work-life balance - Good
Dislikes
No learning & growth
- Skill development - Poor
+4 more
Manager salary at Infinite Computer Solutions
reported by
19
employees
with 11-21
years exp.
₹11
L/yr - ₹27
L/yr
20%
more
than the average Manager Salary in India
View more details
What Infinite Computer Solutions employees are saying about work life
based on 1.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Infinite Computer Solutions Benefits
Submitted by Company
Health & Insurance Financial Benefits Professional Support & Learning Office Perks Time Off
Submitted by Employees
View more benefits 
Compare Infinite Computer Solutions with
TCS
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
Infosys
Compare
LTIMindtree
Compare
Mphasis
Compare
Hexaware Technologies
Compare
KPIT Technologies
Compare
NTT Data Information Processing Services
Compare
Sutherland Global Services
Compare
Virtusa Consulting Services
Compare
CGI Group
Compare
GlobalLogic
Compare
UST
Compare
Nagarro
Compare
Hewlett Packard Enterprise
Compare
ITC Infotech
Compare
Publicis Sapient
Compare
Synechron
Compare
Similar Jobs for you
Infinite Computer Solutions Noida Office Location
Noida, Uttar Pradesh Office
A-94/9, Sector 58, Gautam Buddha Nagar, UP 201301
Noida, Uttar Pradesh
Sr.Collaboration Engineer
7-12 Yrs
Noida, Visakhapatnam, Bangalore / Bengaluru
Data Analyst - Financial Analysis Background
7-12 Yrs
Noida, Visakhapatnam, Bangalore Rural
Share an Interview