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Senior Technical Support Executive
3-6 years
Visakhapatnam
1 vacancy
Senior Technical Support Executive
Infinite Computer Solutions
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Position: Sr. Technical Support Analyst (L2) / Senior Technical Consultant / Sr. Technical Support Executive
Experience: 3-5 years
Location: Vizag / Bangalore
Job Type: Full time / 24/7 Support
Position Overview:
We are seeking a dynamic and results-oriented Customer Facing enthusiast to join our Talent Support team. The ideal candidate will be a passionate individual with a strong background in customer service. As a Customer Facing support engineer, you will play a pivotal role in ensuring our customers' success and satisfaction while guiding and inspiring your team to deliver exceptional service.
Responsibilities:
- Provide first-line support for technical issues via phone, email, and chat and understand their concerns and provide prompt and accurate solutions
- Troubleshoot hardware and software issues, including operating systems, system/laptop issue applications, VDI, MS office and network connectivity.
- Document incidents and service requests in the ticketing system, ensuring accurate information is captured.
- Log, categorize, prioritize, and track technical support issues using an ITSM tool
- Escalate complex issues to senior team members or other IT departments as necessary.
- Assist in the development and maintenance of knowledge base articles.
- Ensure compliance with company policies, procedures, and service level agreements (SLAs) in delivering support services
- Participate in team meetings and contribute to process improvement initiatives.
- Mentor junior staff and assist in training new team members.
- Experience with Active Directory and user account management.
- Basic knowledge of networking concepts and troubleshooting.
- Basic knowledge on Windows 10 / 11.
- Knowledge of MS Office troubleshooting.
- Excellent Communication Skills is a must
Skills:
Windows Desktop Support, Service Desk, Wired & Wireless, Troubleshooting, Mac Support, Active Directory, Networking, Windows 10/11, MS Office support and troubleshooting, Excellent communication skills,
ITSM Tools, ITIL, ServiceNow, JIRA
Qualifications:
-Any Graduate (10+3), bachelor s degree in computer science, Information Technology, or related field (preferred).
- Good Verbal and communication skills.
- 3-5 years of experience in voice technical support role, preferably in a service desk environment.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
- Familiarity with ITIL best practices and ticketing systems (e. g. , ServiceNow, JIRA).
- Excellent problem-solving skills and customer service orientation.
- Strong communication skills, both verbal and written.
- Windows/Network/ITIL Certification preferred
** Part of SOW - (Managed Capacity - Service Desk)
Experience: 3-5 years
Location: Vizag / Bangalore
Job Type: Full time / 24/7 Support
Position Overview:
We are seeking a dynamic and results-oriented Customer Facing enthusiast to join our Talent Support team. The ideal candidate will be a passionate individual with a strong background in customer service. As a Customer Facing support engineer, you will play a pivotal role in ensuring our customers' success and satisfaction while guiding and inspiring your team to deliver exceptional service.
Responsibilities:
- Provide first-line support for technical issues via phone, email, and chat and understand their concerns and provide prompt and accurate solutions
- Troubleshoot hardware and software issues, including operating systems, system/laptop issue applications, VDI, MS office and network connectivity.
- Document incidents and service requests in the ticketing system, ensuring accurate information is captured.
- Log, categorize, prioritize, and track technical support issues using an ITSM tool
- Escalate complex issues to senior team members or other IT departments as necessary.
- Assist in the development and maintenance of knowledge base articles.
- Ensure compliance with company policies, procedures, and service level agreements (SLAs) in delivering support services
- Participate in team meetings and contribute to process improvement initiatives.
- Mentor junior staff and assist in training new team members.
- Experience with Active Directory and user account management.
- Basic knowledge of networking concepts and troubleshooting.
- Basic knowledge on Windows 10 / 11.
- Knowledge of MS Office troubleshooting.
- Excellent Communication Skills is a must
Skills:
Windows Desktop Support, Service Desk, Wired & Wireless, Troubleshooting, Mac Support, Active Directory, Networking, Windows 10/11, MS Office support and troubleshooting, Excellent communication skills,
ITSM Tools, ITIL, ServiceNow, JIRA
Qualifications:
-Any Graduate (10+3), bachelor s degree in computer science, Information Technology, or related field (preferred).
- Good Verbal and communication skills.
- 3-5 years of experience in voice technical support role, preferably in a service desk environment.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
- Familiarity with ITIL best practices and ticketing systems (e. g. , ServiceNow, JIRA).
- Excellent problem-solving skills and customer service orientation.
- Strong communication skills, both verbal and written.
- Windows/Network/ITIL Certification preferred
** Part of SOW - (Managed Capacity - Service Desk)
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Technical Support Executive roles with real interview advice
People are getting interviews at Infinite Computer Solutions through
People are getting interviews through
(based on 83 Infinite Computer Solutions interviews)
Job Portal
Campus Placement
Referral
Company Website
Walkin
Recruitment Consultant
54%
14%
6%
4%
2%
1%
19% candidates got the interview through other sources.
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Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Infinite Computer Solutions are saying
Rating based on 2 Senior Technical Support Executive
reviews
Anonymous · Technical Support
in Bangalore Rural
Likes
Very good work culture, good management. Nice career oppurtunity. Employee friendly organisation
Dislikes
Working hours were hectic. Still could manage and flexible depending on managers.
Read 2 reviewsSenior Technical Support Executive salary at Infinite Computer Solutions
reported by
4
employees
with 3-5
years exp.
₹3.5
L/yr - ₹4.2
L/yr
13%
less
than the average Senior Technical Support Executive Salary in India
View more details
What Infinite Computer Solutions employees are saying about work life
based on 1.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Infinite Computer Solutions Benefits
Submitted by Company
Health & Insurance Financial Benefits Professional Support & Learning Office Perks Time Off
Submitted by Employees
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