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23 IndustryBuying.com Jobs

Customer Care Executive | Immediate Requirement

1-3 years

Delhi/Ncr

1 vacancy

Customer Care Executive | Immediate Requirement

IndustryBuying.com

posted 13d ago

Job Description

We are seeking a Customer Care Executive with at least 1 year of experience in a customer care department to join our team. The ideal candidate will be responsible for providing excellent customer service and support to our clients. The Customer Care Executive will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring customer satisfaction.


Roles and Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Resolve customer complaints and issues effectively and efficiently

- Provide product information and assistance to customers

- Process orders, returns, and exchanges

- Maintain accurate records of customer interactions and transactions

- Collaborate with other departments to ensure customer needs are met

- Identify and escalate priority issues to the appropriate team members

- Follow up with customers to ensure their issues have been resolved to their satisfaction

- Stay up-to-date on product knowledge and company policies


Qualifications:

- 1 year of experience in a customer care department

- Excellent communication and interpersonal skills

- Strong problem-solving abilities

- Ability to work well under pressure and in a fast-paced environment

- Proficiency in Microsoft Office and CRM software

- High school diploma or equivalent required, Bachelor's degree preferred



Employment Type: Full Time, Permanent

Read full job description

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What people at IndustryBuying.com are saying

4.0
 Rating based on 3 Customer Care Executive reviews

Likes

Not many things

  • Work-life balance - Good
Dislikes

Not many things

  • Skill development - Bad
  • +4 more
Read 3 Customer Care Executive reviews

Customer Care Executive salary at IndustryBuying.com

reported by 6 employees with 1-4 years exp.
₹2.5 L/yr - ₹3.5 L/yr
12% more than the average Customer Care Executive Salary in India
View more details

What IndustryBuying.com employees are saying about work life

based on 220 employees
55%
52%
65%
98%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

IndustryBuying.com Benefits

Health Insurance
Team Outings
Work From Home
Job Training
Soft Skill Training
Free Transport +6 more
View more benefits

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IndustryBuying.com New Delhi Office Location

View all
Delhi Office
Headquarter
Block H, Neb Sarai, Sainik Farm, New Delhi, Delhi 110068 Delhi
110068

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