Customer Care and NDR Executive

Job Responsibilities:

1. Confirm orders: Make outbound calls to customers to confirm their orders, ensuring accuracy and verifying relevant details.

2. Address customer queries: Provide prompt and accurate responses to customer inquiries, resolving issues and concerns effectively through various communication channels, including phone, email, chat, and social media platforms.

3. Social media handling: Monitor and engage with customers on social media platforms (e.g., Facebook, Instagram, Twitter), responding to comments, messages, and reviews in a timely and professional manner.

4. WhatsApp, SMS, email, and chat support: Respond to customer inquiries, order updates, and complaints through these communication channels, maintaining a friendly and helpful approach. 5. Courier management: Coordinate with courier companies to ensure timely pickup, tracking, and delivery of orders. Resolve any delivery-related issues or discrepancies.

6. Order dispatch: Prepare and manage order dispatches, including accurate labeling, packaging, and documentation to ensure smooth and timely delivery.

7. vestigProblem-solving: Inate and resolve customer complaints or concerns promptly, working closely with other internal departments to provide appropriate solutions.

8. Maintain records: Accurately record customer interactions, feedback, and transactions using our customer relationship management (CRM) system or other designated tools.

9. Product knowledge: Stay updated on Miss Highness products, features, and policies to provide accurate information and customer support.

10. Upselling and cross-selling: Identify opportunities to promote additional products or services to customers, contributing to revenue growth and customer satisfaction.

MUST HAVE KNOWLEDGE OF

1. Basic Excel formulas

2. Customer Handling with good communication

3. Good typing skills for chat support, Email support

4. Customer service

5. Shopify, Ship Rocket, and e-commerce

6. Courier management

Interested candidates can directly connect with us on 8178447741.