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194 IndusInd Bank Jobs

Service Relationship Manager- Affluent Banking

2-7 years

New Delhi

1 vacancy

Service Relationship Manager- Affluent Banking

IndusInd Bank

posted 23hr ago

Job Description

Roles and Responsibilities:


  • To manage and impact improvement in the Affluent Clients
  • Service parameters and the delivery of client experience so that Affluent Banking becomes a benchmark in customer service for premium banking customers in the industry.
  • Support in managing all Private Bank sales and service activities for the assigned region
  • Provide complete and comprehensive information to customers on products, services and
    ensure best services are provided to them
  • Analyse clients cash, capital, and investment needs
  • Monitor the performance of client accounts and suggest ways to improve returns
  • Ensuring appropriate control framework is in place and operations risk are properly managed
  • Automating key activities of the business to gain efficiency in delivery
  • Streamlining of the digitization activities in the process
  • Assure adherence to the guidelines set by the bank
  • Ensure bank meets the audit, compliance regulatory requirements
  • Gather latest Market intelligence and track benchmark against best practices in competitor
    banks
  • Manage and improve the customer journey and partner experience to differentiate the bank
    from competition
  • Evaluate the feasibility of Digital enablement from offering, channel process point of view and
    ensure its implementation to improve overall operational efficiency
  • Collaborate with other departments and functions to provide best-in-class products and
    service offerings to the customer


Preferred Skill Set:


  • Prior experience in managing Service Delivery and client experience agendas roles at a level
    of geographic zone / pan-India central role
  • Will bring a mix of business acumen and Service orientation to be able to create service
    excellence as a culture with a view to enhance business value
  • Excellent communication, analytical & reviewing skills
  • Inter-personal coordination & Team Player
  • Previous exposure to CRM systems and Finacle is a critical skill.
  • Excellent ability to use Excel and PowerPoint



Employment Type: Full Time, Permanent

Read full job description

IndusInd Bank Interview Questions & Tips

Prepare for IndusInd Bank Service Relationship Manager roles with real interview advice

Top IndusInd Bank Service Relationship Manager Interview Questions

Q1. You are a DBM officially but taken a charge of a BM in your current branch. Why do you think the bank has not officially promoted you as a B ... read more
Q2. Tell me the process of deceased claim in without nominee case?
Q3. What is the difference between soiled and mutilated notes?
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What people at IndusInd Bank are saying

3.7
 Rating based on 5 Service Relationship Manager reviews

Likes

Promotion are good

  • Salary - Excellent
  • +6 more
Dislikes

Training session needs to be organised more

Read 5 Service Relationship Manager reviews

Service Relationship Manager salary at IndusInd Bank

reported by 97 employees
₹3.6 L/yr - ₹8.3 L/yr
9% less than the average Service Relationship Manager Salary in India
View more details

What IndusInd Bank employees are saying about work life

based on 11k employees
60%
46%
53%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

IndusInd Bank Benefits

Submitted by Company
Health insurance
performance bonus
sick leave
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Team Outings
Work From Home
Free Transport +6 more
View more benefits

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