Nri Relationship Manager

Correspondence Office - Contact Center

Reporting:
Reporting to Team Leader

Duties and Responsibilities

• Ensure that the customer’s mail is read completely and all concerns are addressed.
• Provide customers with correct and relevant product and service information.
• Ensure regular follow up is done and escalation matrix followed for speedy resolution
• Research the required information using available resources.
• Identify and escalate priority issues, route e-mails to appropriate resource for early attention.
• Effectively communicate customer details to the resolution unit for timely resolution.
• Meet commitments towards customers and organization
• Understand the impact of e-mail / written communication.
• Display Time flexibility towards shifts as per work floor requirements.
• Be available for additional responsibilities as per business requirements.
• Cross sell various Banks Products

Skills and Specifications

• Experience in Call, Chat, Email customer engagement at Contact Centre preferred.
• Good knowledge about consumer products such as savings accounts, current accounts, loans, KYC, Cards, ScanPay, and UPI.
• Excellent communicator- excellent oral, written and interpersonal communication skills.
• Ability to analyze the things by exceptional listening and analytical skills.
• Should have the multi-tasking abilities and should be well versed in intermediate to advanced knowledge levels with service quality standards.
• Should necessarily have strong knowledge of customer care processes and techniques and the related sector as well.
• Demonstrated ability to work well in a team environment, Self-motivated and should be dedicated to provide exceptional service to the bank.
• Good negotiation skills with customer-oriented attitude.

Experience:

• Good command of English (Spoken/Written).

Qualification:

• Graduate in any stream

Salary:
Between 3 - 4 Lakhs per annum

Interview Address

IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg

Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093

*Interviews to be conducted on Monday - Friday every week from 10am - 5pm.*

Please send your CVs on the below mentioned mail id and attend the interview.

[ Swain.Singh@indusind.com ]