BMC Helix

Greetings from IndusInd Bank !!!!

We are hiring BMC Helix who can join us in short notice.

Experience: 8 - 13 years

Location: Mumbai

Notice: 0 - 30 days

Roles & Responsibilities:

• Need Skilled resource for ITSM Tool (BMC Helix) with 8-13 years of experience.
• Extensive knowledge of Helix/Remedy's ITSM modules (IPC), including Service Request Management, DWP Catalogue and Asset Management
• Setting up and customizing helix modules ( IPC , SR and KB to align with business processes.
• Defining and designing automated workflows, approval processes and escalation rules within the helix system.
• Issue debugging and fixing of BMC Helix ITSM
• Customization of various applications in Helix PWA
• Strong understanding of BMC Helix SaaS multi tenancy platform
• Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, DWP, SLM and CMDB
• Should have extensive experience working with BMC Developer Studio
• Should have in depth knowledge on BMC Helix Discovery module
• Should have experience on configuring Hardware Asset management and Software asset management
• Integrating helix with other system like ticketing tools, asset management system and monitoring platform.
• Customization of Helix/remedy forms, Developing workflows, escalations, filters
• Ability to build DWPCAT work flow
• Experience with database queries
• Integration of remedy with different applications
• Customization of remedy ARS and ITSM as per customer needs.
• Preparing BO (Business Objects - Reporting tool) Daily, Weekly, Monthly Reports.
• BMC remedy certified associate

Soft Skills:

• Excellent written and verbal communication skills to interact with business users, gather requirements and document workflow/integration
• People management experience
• ITIL v4.0 foundation certified
  

Interested candidate Please drop your resume to kavitha.k@indusind.com