Circle-O&M-Field Support Engineer

Role & responsibilities

ESH Compliance

1.Ensure Site Safety; compliance to organizational requirements
2. Adhering to ESH SOPs
3. Ensuring correctly rated equipments
4. Ensure use of PPE by self, technicians and other visitors to the site
5. Support in regular training on ESH for technicians
6. Ensure issue and usage of PTW for every activity being done at a site

Customer Management

1. Provide supports for outage escalation by OPCOs
2. Site access supports as and when applicable for tenants
3. Maintain healthy customer relationship at field
4. Supervise Site upgrades as per specification and provide support for RFS activities

Site Quality & process compliance

1. Maintain excellent level of site quality (proper cable laying, correct temperature, correct
settings, site in Auto, etc.)
2. Identify Gap against specification and ensure timely corrections
3. Periodic audit to ensure that civil/tower electrical and other Infrastructure are in best state.
4. Ensure ZERO quality/operational process non compliance
5. Compliance checking of quality of technicians, partners, spares including any ethical
issues

Energy Management

1. Identifying high Diesel consumption sites and recommending their remedy action
2. Minimising EB faults
3. Facilitating in converting non EB sites to EB sites
4. DCEM Compliance
5. DG running hrs. compliance

Uptime

1. Drive Uptime for all Customers. Maintain infra uptime as per MSA/KPI's
2. RCA of outages and prepare corrective action plan to avoid repetitions.
3. 100% Site Automation and Alarm integration with NOC. Alarm & Metering correction at Site.
4.100 % compliance on PM
5. Site visit and closure of punch points

Team Management

1. Technician performance evaluations
2. Identify training needs of technicians and plan for development
3. Site allocation, discipline management for technicians

Landlord Management

1. Compliance of sites access process
2. Maintains high level of landlord engagement to ensure 24*7 access and facilitate upgrade /
planned event / installation and other operational work at site
3. Resolution of hygiene related trouble tickets to ensure landlord satisfaction

Preferred candidate profile

Perks and benefits