Indkal Technologies - Executive - Customer Care (2-5 yrs)

- Handle inbound and outbound customer calls professionally and efficiently.

- Listen to customers' inquiries and provide accurate information and solutions.

- Assist customers with product/service-related questions, troubleshooting, and issue resolution.

- Document and update customer records with interactions and feedback.

- Collaborate with team members to achieve individual and team targets.

- Maintain a positive and empathetic attitude towards customers at all times.

- Uphold company policies and procedures while ensuring customer satisfaction.

Requirements :

- Strong verbal communication skills in English and any 1 other language Hindi/Kannada/Telugu/Tamil.

- Excellent active listening skills and problem-solving abilities.

- Ability to multitask and manage time effectively.

- Computer literacy and familiarity with CRM systems.

- Previous customer service or call center experience is a plus.