Service Head - After Sales Service Operations - Consumer Electronics Industry (10-15 yrs)

Indkal Technologies was founded in 2020 to identify high-growth and scalable market segments and capture market share through a mix of trademark licensing of global brands and self-owned brands for India in the segment of consumer electronics and appliances (Televisions and Home Audio Business, White Goods, Small Home Appliances). Indkal is an ACC (Google Android Compliant Company) and has some of the best technology partnerships for the manufacturing of products.

Indkal's USP is a finely tuned supply chain and a proficient team which is adept at running traditional and modern distribution channels (Online and Large Format Retailing), both from strategy and operations standpoints bringing us at par with the industry leaders through strategic supply chain partnerships, large brands and carefully optimized corporate management.

Website : //www.acerappliances.in & https://acertvindia.com/

Industry : Consumer Electronics

Job Responsibilities:

To strategize and develop the after-sales service function, thereby ensuring customer satisfaction and minimizing customer complaints.

1. Establish policies, processes, and standards for the after-sales service function.

2. Lead the team to provide resolution within 48 hours for all types of customer service requirements.

3. Formulate and execute a strategy to improve customer satisfaction index

4. Enhance the quality of service by reducing customer complaints.

5. Build and promote strong, long-lasting customer relationships and enhance customer loyalty.

6. Adhere to service schedules as committed.

7. Review and manage monthly, quarterly, and annual budgets for the after-sales service department.

8. Ensure the health and safety of employees in their operations.

9. Coordinate with R&D and QA for resolving product-related complaints and improvements.

10. Improve or monitor field team utilization, efficiency, work plan, and skills.

Qualification & Experience:

- Experience in leading service function

- Should exhibit strong customer orientation skills.

- Excellent at communicating the business requirements

- Able to develop the team with a deep level of understanding and knowledge of the entire product, systems, and processes

- Self-driven and goal-oriented

- B.E/BTech in Mechanical Engineering/ Electronics and Communication

- Should have a minimum of 10 years' experience in the service function preferably from Electronics/Consumer Durables industry.

- Should have a minimum of 5 years' experience in leading the team.

Job Location: Bengaluru