Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Indira Gandhi International Airport

Compare

3.9

based on 232 Reviews

78 Indira Gandhi International Airport Jobs

Lead - Enterprise IT

DELHI INTERNATIONAL AIRPORT PRIVATE LIMITED

3.9

based on 232 Reviews

8-10 years

New Delhi

1 vacancy

Lead - Enterprise IT

Indira Gandhi International Airport

posted 3hr ago

Job Role Insights

Fixed timing

Key skills for the job

Computer Networking Analytical Chemistry IT Operations Management IT Service Desk ITSM IT Services

+ 3 more

Job Description

An ITSM (IT Service Management) Associate General Manager will be responsible for overseeing the IT service management of GMR to ensure that IT services are aligned with the business s needs and are delivered in accordance with agreed-upon service levels for the Unified IT Program:

ORGANISATION CHART

This resource will report to Group Head Enterprise IT Infra

KEY ACCOUNTABILITIES

Responsibilities:

Develop and lead the IT Service Management framework across Service Strategy, Design, Transition, Operation, and Continual Service Improvement within the ITIL framework .
Drive the implementation of the ITSM framework and COBIT Governance Framework in GMR Group.
Provide strategic direction and goal-setting for IT strategy and operations .
Lead cross-process compliance and design coordination within the IT operations team and across the GMR organization .
Manage the service transformation, metrics, reporting, and the overall IT Service delivery for GMR Group.

KEY ACCOUNTABILITIES - Additional Details

Manage ITSM deployment for Unified IT Service Desk Program

EXTERNAL INTERACTIONS

Vendors and Other stakeholders

INTERNAL INTERACTIONS

Interact with employees (local & Other locations) on a regular basis to understand their needs, be respond to them on all their IT related issues
Interact with Accounts & Finance department for Vendor Payments

Interact with all stakeholders in all processes of ITSM for GMR Group

FINANCIAL DIMENSIONS

Ensure Cost within the AOP

OTHER DIMENSIONS

Handling Outsourced local IT Unified Program for all GMR Locations

EDUCATION QUALIFICATIONS

Engineering Degree or equivalent in an IT or similar discipline from an institute recognized by UGC / AICTE

RELEVANT EXPERIENCE

08-10 years of work experience in IT preferably in Infrastructure or a related domain. Demonstrable experience in process understanding and process improvement.
Must have strong Communication skills as this position will have direct interaction with senior management
Vendor management & Management of IT Outsourcing Services for an organization a definite advantage

COMPETENCIES