Centre Head Interchange

Support the BD Head in post pre-leasing /MOU to manage all tenant communication related to fitouts/infra/misc support till they are commissioned Hire the entire team of for running the Mall as an independent business unit - accounting, re-leasing & short term leases like kiosks and product placement etc and operations Responsible for day-to-day Operations of the asset including Projects, Fit-out, new stores opening, brand guidelines adherence

Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive consumer and tenant experiences

Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution

Manage supplier performance of Facilities Management Service providers including developing governance models, SLAs and KPIs

Establish, maintain and drive annual capex and operational plans

Ensure proper tenant mix and zoning within the mall in-line with business strategy and market demand and to achieve desired footfalls and P&L with Net Operating Income goals as per AOPs

Resolve complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations

Follow legal procedures with respect to mall operations and tenant interactions

Develop and upkeep the corporate mall identity - ensure adherence to corporate brand guidelines

Responsible for conducting internal audits, assessments, training/awareness campaigns for all levels of employees and various stakeholders aiming to achieve the targets/mission/vision of the organization

Drive & ensure EHS policies and procedures are adhered and followed

Lease administration, Contract management and renewals, Monthly reports & leasing tracker

Asset Management

Assist the Head ALD to develop annual budget for the entire ALD portfolio for managing the overall CAM /operations P&L Target a 25% EBITDA on the CAM P&L by year 26-27 Develop the SOPs for managing the overall 3rd party and selfdevelopment portfolio that shall exceed 250 acres by 2025 and shall consist of highly complex and diverse assets such as universities, hospitals, offices, retail and industrial

Tenants, Shoppers, Contractors, Architects, Security, Retail Associations, F&B operators, Cinema, FEC

Statutory bodies - NAC, Police, PCB etc

CEO ALD, CBO, HODs, Corporate Relations, Legal, Finance, Projects, Design, Procurements and Contracts

Finance, Security, Corp Comm, Guest Relations

CAPEX Projects of 300 Cr with rent target of over Rs 65 cr by year 2027 No

of tenants at Interchange Vacancy levels Number of Statutory/ Regulatory Approvals obtained Number of Non-Compliance notices / reminders received (Govt

related) Planned v/s Actual infra development achieved (progress inside the Mall)

Secondary revenue target aside of long term leases

Background of handling Govt

related matters shall be an added advantage